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MLA
“CHANGE IS HARD.” Catalogs, Services and Portfolios: An ITSM Success Story, by DANIEL McLEAN, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 159–167, www.jstor.org/stable/j.ctt7zsxht.20. Accessed 15 July 2020.
APA
McLEAN, D. (2014). CHANGE IS HARD. In Catalogs, Services and Portfolios: An ITSM success story (pp. 159-167). Ely, Cambridgeshire: IT Governance Publishing. Retrieved July 15, 2020, from www.jstor.org/stable/j.ctt7zsxht.20
CHICAGO
McLEAN, DANIEL. "CHANGE IS HARD." In Catalogs, Services and Portfolios: An ITSM Success Story, 159-67. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed July 15, 2020. www.jstor.org/stable/j.ctt7zsxht.20.

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