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MLA
“NO GOOD DEED GOES UNPUNISHED.” Catalogs, Services and Portfolios: An ITSM Success Story, by DANIEL McLEAN, IT Governance Publishing, Ely, Cambridgeshire, 2014, pp. 168–177, www.jstor.org/stable/j.ctt7zsxht.21. Accessed 8 July 2020.
APA
McLEAN, D. (2014). NO GOOD DEED GOES UNPUNISHED. In Catalogs, Services and Portfolios: An ITSM success story (pp. 168-177). Ely, Cambridgeshire: IT Governance Publishing. Retrieved July 8, 2020, from www.jstor.org/stable/j.ctt7zsxht.21
CHICAGO
McLEAN, DANIEL. "NO GOOD DEED GOES UNPUNISHED." In Catalogs, Services and Portfolios: An ITSM Success Story, 168-77. Ely, Cambridgeshire: IT Governance Publishing, 2014. Accessed July 8, 2020. www.jstor.org/stable/j.ctt7zsxht.21.

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