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MLA
Simmons, Richard, et al., editors. “Understanding the ‘Differentiated Consumer’ in Public Services.” The Consumer in Public Services: Choice, Values and Difference, Policy Press at the University of Bristol, Bristol, UK; Portland, OR, USA, 2009, pp. 57–76, www.jstor.org/stable/j.ctt9qgp0r.10. Accessed 14 Apr. 2021.
APA
Understanding the ‘differentiated consumer’ in public services. (2009). In Simmons R., Powell M., & Greener I. (Eds.), The consumer in public services: Choice, values and difference (pp. 57-76). Bristol, UK; Portland, OR, USA: Policy Press at the University of Bristol. doi:10.2307/j.ctt9qgp0r.10
CHICAGO
"Understanding the ‘differentiated Consumer’ in Public Services." In The Consumer in Public Services: Choice, Values and Difference, edited by Simmons Richard, Powell Martin, and Greener Ian, 57-76. Bristol, UK; Portland, OR, USA: Policy Press at the University of Bristol, 2009. Accessed April 14, 2021. doi:10.2307/j.ctt9qgp0r.10.

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