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MLA
Beresford, Peter. “Differentiated Consumers?: A Differentiated View from a Service User Perspective.” The Consumer in Public Services: Choice, Values and Difference, edited by Richard Simmons et al., Policy Press at the University of Bristol, Bristol, UK; Portland, OR, USA, 2009, pp. 197–218, www.jstor.org/stable/j.ctt9qgp0r.17. Accessed 11 Apr. 2021.
APA
Beresford, P. (2009). Differentiated consumers?: A differentiated view from a service user perspective. In Simmons R., Powell M., & Greener I. (Eds.), The consumer in public services: Choice, values and difference (pp. 197-218). Bristol, UK; Portland, OR, USA: Policy Press at the University of Bristol. doi:10.2307/j.ctt9qgp0r.17
CHICAGO
Beresford, Peter. "Differentiated Consumers?: A Differentiated View from a Service User Perspective." In The Consumer in Public Services: Choice, Values and Difference, edited by Simmons Richard, Powell Martin, and Greener Ian, 197-218. Bristol, UK; Portland, OR, USA: Policy Press at the University of Bristol, 2009. Accessed April 11, 2021. doi:10.2307/j.ctt9qgp0r.17.

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