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MLA
Birchall, Johnston. “The Public Service Consumer as Member.” The Consumer in Public Services: Choice, Values and Difference, edited by Richard Simmons et al., Policy Press at the University of Bristol, Bristol, UK; Portland, OR, USA, 2009, pp. 235–254, www.jstor.org/stable/j.ctt9qgp0r.19. Accessed 13 Apr. 2021.
APA
Birchall, J. (2009). The public service consumer as member. In Simmons R., Powell M., & Greener I. (Eds.), The consumer in public services: Choice, values and difference (pp. 235-254). Bristol, UK; Portland, OR, USA: Policy Press at the University of Bristol. doi:10.2307/j.ctt9qgp0r.19
CHICAGO
Birchall, Johnston. "The Public Service Consumer as Member." In The Consumer in Public Services: Choice, Values and Difference, edited by Simmons Richard, Powell Martin, and Greener Ian, 235-54. Bristol, UK; Portland, OR, USA: Policy Press at the University of Bristol, 2009. Accessed April 13, 2021. doi:10.2307/j.ctt9qgp0r.19.

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