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MLA
Doheny, Shane, and Nick Mills. “Introduction: Managing the ‘Unmanageable Consumer.’” The Consumer in Public Services: Choice, Values and Difference, edited by Martin Powell et al., Policy Press at the University of Bristol, Bristol, UK; Portland, OR, USA, 2009, pp. 1–18, www.jstor.org/stable/j.ctt9qgp0r.7. Accessed 11 Apr. 2021.
APA
Doheny, S., & Mills, N. (2009). Introduction: Managing the ‘unmanageable consumer’. In Powell M., Greener I., & Simmons R. (Eds.), The consumer in public services: Choice, values and difference (pp. 1-18). Bristol, UK; Portland, OR, USA: Policy Press at the University of Bristol. doi:10.2307/j.ctt9qgp0r.7
CHICAGO
Doheny, Shane, and Nick Mills. "Introduction: Managing the ‘unmanageable Consumer’." In The Consumer in Public Services: Choice, Values and Difference, edited by Powell Martin, Greener Ian, and Simmons Richard, 1-18. Bristol, UK; Portland, OR, USA: Policy Press at the University of Bristol, 2009. Accessed April 11, 2021. doi:10.2307/j.ctt9qgp0r.7.

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