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MLA
Needham, Catherine. “Narratives of Public Service Delivery in the UK: Comparing Central and Local Government.” The Consumer in Public Services: Choice, Values and Difference, edited by Richard Simmons et al., Policy Press at the University of Bristol, Bristol, UK; Portland, OR, USA, 2009, pp. 39–56, www.jstor.org/stable/j.ctt9qgp0r.9. Accessed 15 Apr. 2021.
APA
Needham, C. (2009). Narratives of public service delivery in the UK: Comparing central and local government. In Simmons R., Powell M., & Greener I. (Eds.), The consumer in public services: Choice, values and difference (pp. 39-56). Bristol, UK; Portland, OR, USA: Policy Press at the University of Bristol. doi:10.2307/j.ctt9qgp0r.9
CHICAGO
Needham, Catherine. "Narratives of Public Service Delivery in the UK: Comparing Central and Local Government." In The Consumer in Public Services: Choice, Values and Difference, edited by Simmons Richard, Powell Martin, and Greener Ian, 39-56. Bristol, UK; Portland, OR, USA: Policy Press at the University of Bristol, 2009. Accessed April 15, 2021. doi:10.2307/j.ctt9qgp0r.9.

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