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MLA
Good, Tom, and Joan McFarland. “Call Centres: A New Solution to an Old Problem?” From the Net to the Net: Atlantic Canada and the Global Economy, edited by James Sacouman and Henry Veltmeyer, University of Toronto Press, Aurora, Ontario, 2005, pp. 99–114, www.jstor.org/stable/10.3138/j.ctt2ttg79.9. Accessed 1 Oct. 2020.
APA
Good, T., & McFarland, J. (2005). Call Centres: A New Solution to an Old Problem? In Sacouman J. & Veltmeyer H. (Eds.), From the Net to the Net: Atlantic Canada and the Global Economy (pp. 99-114). Aurora, Ontario: University of Toronto Press. Retrieved October 1, 2020, from http://www.jstor.org/stable/10.3138/j.ctt2ttg79.9
CHICAGO
Good, Tom, and Joan McFarland. "Call Centres: A New Solution to an Old Problem?" In From the Net to the Net: Atlantic Canada and the Global Economy, edited by Sacouman James and Veltmeyer Henry, 99-114. Aurora, Ontario: University of Toronto Press, 2005. Accessed October 1, 2020. http://www.jstor.org/stable/10.3138/j.ctt2ttg79.9.

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