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MLA
JANZ, SHAUNA, et al. “A Workshop Dialogue: Outcome Measures and Front-Line Social Service Work.” Under New Public Management: Institutional Ethnographies of Changing Front-Line Work, edited by ALISON I. GRIFFITH and DOROTHY E. SMITH, University of Toronto Press, Toronto; Buffalo; London, 2014, pp. 201–250, www.jstor.org/stable/10.3138/j.ctt7zwbzq.14. Accessed 31 May 2020.
APA
JANZ, S., NICHOLS, N., RIDZI, F., & McCOY, L. (2014). A Workshop Dialogue: Outcome Measures and Front-Line Social Service Work. In GRIFFITH A. & SMITH D. (Eds.), Under New Public Management: Institutional Ethnographies of Changing Front-Line Work (pp. 201-250). Toronto; Buffalo; London: University of Toronto Press. Retrieved May 31, 2020, from www.jstor.org/stable/10.3138/j.ctt7zwbzq.14
CHICAGO
JANZ, SHAUNA, NAOMI NICHOLS, FRANK RIDZI, and LIZA McCOY. "A Workshop Dialogue: Outcome Measures and Front-Line Social Service Work." In Under New Public Management: Institutional Ethnographies of Changing Front-Line Work, edited by GRIFFITH ALISON I. and SMITH DOROTHY E., 201-50. Toronto; Buffalo; London: University of Toronto Press, 2014. Accessed May 31, 2020. www.jstor.org/stable/10.3138/j.ctt7zwbzq.14.

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