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MLA
“Member Interaction.” Improving Care for Chronic Conditions: Current Practices and Future Trends in Health Plan Programs, by Soeren Mattke et al., RAND Corporation, Santa Monica, Calif., 2015, pp. 17–21, www.jstor.org/stable/10.7249/j.ctt15sk8dc.12. Accessed 6 June 2020.
APA
Mattke, S., Mengistu, T., Klautzer, L., Sloss, E., & Brook, R. (2015). Member Interaction. In Improving Care for Chronic Conditions: Current Practices and Future Trends in Health Plan Programs (pp. 17-21). Santa Monica, Calif.: RAND Corporation. Retrieved June 6, 2020, from www.jstor.org/stable/10.7249/j.ctt15sk8dc.12
CHICAGO
Mattke, Soeren, Tewodaj Mengistu, Lisa Klautzer, Elizabeth M. Sloss, and Robert H. Brook. "Member Interaction." In Improving Care for Chronic Conditions: Current Practices and Future Trends in Health Plan Programs, 17-21. Santa Monica, Calif.: RAND Corporation, 2015. Accessed June 6, 2020. www.jstor.org/stable/10.7249/j.ctt15sk8dc.12.

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