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MLA
“Achieving Excellence in Human Resources.” The People Factor: Strengthening America by Investing in Public Service, by Linda J. Bilmes and W. Scott Gould, Brookings Institution Press, Washington, D.C., 2009, pp. 135–172, www.jstor.org/stable/10.7864/j.ctt6wphq0.10. Accessed 28 Jan. 2021.
APA
Bilmes, L., & Gould, W. (2009). Achieving Excellence in Human Resources. In The People Factor: Strengthening America by Investing in Public Service (pp. 135-172). Washington, D.C.: Brookings Institution Press. Retrieved January 28, 2021, from http://www.jstor.org/stable/10.7864/j.ctt6wphq0.10
CHICAGO
Bilmes, Linda J., and W. Scott Gould. "Achieving Excellence in Human Resources." In The People Factor: Strengthening America by Investing in Public Service, 135-72. Washington, D.C.: Brookings Institution Press, 2009. Accessed January 28, 2021. http://www.jstor.org/stable/10.7864/j.ctt6wphq0.10.

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