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MLA
“Concluding Observations on Public Service Reform.” The People Factor: Strengthening America by Investing in Public Service, by Linda J. Bilmes and W. Scott Gould, Brookings Institution Press, Washington, D.C., 2009, pp. 270–278, www.jstor.org/stable/10.7864/j.ctt6wphq0.16. Accessed 24 Jan. 2021.
APA
Bilmes, L., & Gould, W. (2009). Concluding Observations on Public Service Reform. In The People Factor: Strengthening America by Investing in Public Service (pp. 270-278). Washington, D.C.: Brookings Institution Press. Retrieved January 24, 2021, from http://www.jstor.org/stable/10.7864/j.ctt6wphq0.16
CHICAGO
Bilmes, Linda J., and W. Scott Gould. "Concluding Observations on Public Service Reform." In The People Factor: Strengthening America by Investing in Public Service, 270-78. Washington, D.C.: Brookings Institution Press, 2009. Accessed January 24, 2021. http://www.jstor.org/stable/10.7864/j.ctt6wphq0.16.

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