@inbook{10.1525/j.ctt24hs0n.7, ISBN = {9780520267121}, URL = {http://www.jstor.org/stable/10.1525/j.ctt24hs0n.7}, abstract = {Like clinicians everywhere, the staff at Eastside Services has a practical mastery of the tasks of care, and usually that is enough. Most case managers are relatively young, so they have no living memory of the problems of deinstitutionalization that ACT meant to solve. They spend most of their time immersed in daily routines, and they rarely need to articulate the program’s ethos. Caring for chronic illness, including psychiatric conditions, is a matter of daily action, of trying, adjusting and trying again in order to improve the patient’s life situation or keep it from deteriorating. Eastside staff continually search for}, bookauthor = {Paul Brodwin}, booktitle = {The Fourth Trimester: Understanding, Protecting, and Nurturing an Infant through the First Three Months}, edition = {1}, pages = {89--117}, publisher = {University of California Press}, title = {Treatment Plans: Mandatory Narratives of Progress}, year = {2013} }