@inbook{10.2307/j.ctt2jc43g.8,
 ISBN = {9789622097469},
 URL = {http://www.jstor.org/stable/j.ctt2jc43g.8},
 bookauthor = {S.L. Tang and Syed M. Ahmed and Raymond T. Aoieong and S.W. Poon},
 booktitle = {Construction Quality Management},
 pages = {55--68},
 publisher = {Hong Kong University Press},
 title = {QUALITY INDICATORS},
 year = {2005}
}