@inbook{10.2307/j.ctt5hh50s.13,
 ISBN = {9781849283052},
 URL = {http://www.jstor.org/stable/j.ctt5hh50s.13},
 bookauthor = {MELANIE FRANKLIN},
 booktitle = {Managing Business Transformation: A Practical Guide},
 pages = {154--156},
 publisher = {IT Governance Publishing},
 title = {ITG RESOURCES},
 year = {2011}
}