@inbook{10.2307/j.ctt7zsxbd.5,
 URL = {http://www.jstor.org/stable/j.ctt7zsxbd.5},
 bookauthor = {S. D. VAN HOVE and MARK THOMAS},
 booktitle = {Pragmatic Application of Service Management: The Five Anchor Approach},
 pages = {9--9},
 publisher = {IT Governance Publishing},
 title = {Table of Contents},
 year = {2014}
}