@inbook{10.7249/mr1684-2osd.14,
 ISBN = {9780833034533},
 URL = {http://www.jstor.org/stable/10.7249/mr1684-2osd.14},
 bookauthor = {Robert M. Emmerichs and Cheryl Y. Marcum and Albert A. Robbert},
 booktitle = {An Executive Perspective on Workforce Planning},
 edition = {1},
 pages = {37--38},
 publisher = {RAND Corporation},
 title = {REFERENCES},
 year = {2004}
}