@inbook{10.7591/j.ctt7zc5r.9,
 ISBN = {9780801449123},
 URL = {http://www.jstor.org/stable/10.7591/j.ctt7zc5r.9},
 bookauthor = {Susan E. Chase},
 booktitle = {Learning to Speak, Learning to Listen: How Diversity Works on Campus},
 edition = {1},
 pages = {113--136},
 publisher = {Cornell University Press},
 title = {Learning to Listen},
 year = {2010}
}