Professional Housing Management Practices in Hong Kong

Professional Housing Management Practices in Hong Kong

Edited by Rebecca Lai-Har Chiu
Copyright Date: 2006
Pages: 320
https://www.jstor.org/stable/j.ctt1xwfgv
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  • Book Info
    Professional Housing Management Practices in Hong Kong
    Book Description:

    Professional housing management is of growing importance in Hong Kong and the "Hong Kong management model" is adopted in many neighbouring high-density cities. However, there has been by far no literature on the subject of housing management practices in Hong Kong. This book is therefore crucial in understanding how housing management makes significant contributions to the safety, viability, liveability and vibrancy of our high-density and high-rise environment. Since the late 1980s, housing education in this city has developed by leaps and bounds. A recent study found that over 3,000 junior practitioners would be seeking professional training or further study for career advancement. This book is an indispensable aid to self-study or taught courses.

    eISBN: 978-988-8052-68-4
    Subjects: Management & Organizational Behavior

Table of Contents

  1. Front Matter
    (pp. i-iv)
  2. Table of Contents
    (pp. v-vi)
  3. Preface
    (pp. vii-viii)
    Rebecca L.H. Chiu
  4. Contributors
    (pp. ix-xii)
  5. Introduction
    (pp. 1-2)
    Rebecca L. H. CHIU

    Hong Kong is known to be one of the most densely populated cities in the world. With an average population density of 6,380 persons/square kilometre and an average residential space of 13.3 square metres per person, Hong Kong is nonetheless among the cities of which the residents have the longest life spans. It is also one of the safest cities in the developed countries/territories. These achievements are attributable to, among other things, the way that the urban space is organized and managed. The management of the residential, retail and industrial space, and the related facilities and services by housing managers,...

  6. PART I Contexts of Housing Management
    • CHAPTER 1 Concepts, Principles and Evolution
      (pp. 5-32)
      Edward Y. L. CHAN

      When a society develops, the yearning for adequate housing services becomes more prominent. The high cost of housing usually constitutes the largest single expenditure of a household. Likewise, governments, whether of developed or developing countries, intervene actively in the housing market to strike a balance between supply and demand by direct and indirect subsidies. Parallel to the provision of other social services such as education, health, welfare and so on, housing investment may take up the lion’s share of state budgets.

      Housing services go far beyond offering physical shelters to occupants. They include the provision of infrastructure and amenities such...

    • CHAPTER 2 Regulatory Framework
      (pp. 33-46)
      Walter K. L. CHAN

      Hong Kong is famous for its skyscrapers. The underlying reason behind this is the steep terrain of much of the territory and an ever growing population. In the legal context, regulatory frameworks have to be provided for the ownership and management of such skyscrapers.

      Skyscrapers are by no means unique to Hong Kong but are common across the world. There are different legal models to provide for multi-unit ownership and occupation. They are leases, strata titles and co-ownership.

      All the owners of a multi-unit development in Hong Kong are co-owners of the whole of the land and the buildings erected...

  7. PART II Practices of Housing Management
    • CHAPTER 3 Management of Residential and Recreational Facilities
      (pp. 49-88)
      Edward Y. L. CHAN

      As elaborated upon in Chapter 1, the fundamental concept of professional housing management pertains to problem solving. This of course also applies to the management of residential properties. This chapter elaborates upon the management functions of housing professionals, and discusses, in greater detail, the involvement of the housing management professionals in the pre and initial occupancy periods of public housing. While the specific post-occupancy management topics, such as management of residents, financial management, management of maintenance works, dealing with residents’ organizations, conflict resolution, enforcement of the deed of mutual covenants and the Building Management Ordinance, are elaborated upon in subsequent...

    • CHAPTER 4 Management of Shopping Centres
      (pp. 89-110)
      Edward Y. L. CHAN and Mingo S. M. KWAN

      The development of professional housing management practices in Hong Kong has over the years been mainly focused on the residential sector. In reality, management of commercial facilities, in particular shopping centres, calls for even more specialised skills and innovations. In the last decade, commercial facilities in both private and public sectors have developed considerably, responding to the rapid changes in aspirations, high technology and customer needs. Housing management is thus more commonly called property management, reflecting the significance of the commercial element.

      In the past, shopping facilities have developed rapidly from the primitive type of retailing to the current air-conditioned...

    • CHAPTER 5 Management of Maintenance
      (pp. 111-122)
      Joseph S. L. IP

      There is a growing awareness that management of building maintenance has had a low profile in the past in Hong Kong. Buildings often fail to perform satisfactorily as a result of inadequate attention to the maintenance aspects at the stages of building design, manufacture, construction/installation, testing, commissioning and occupation. Few have cared about maintenance and repair work has tended to be dealt on a reactive rather than a planned basis.

      Current maintenance systems usually take two forms, viz. cyclical and response maintenance. The cyclical approach is based on empirical data of the average life span of its components and materials...

    • CHAPTER 6 Financial Management
      (pp. 123-142)
      WONG Kit Loong

      The performance of a Housing Manager is measured, more often than not, by the effectiveness of and effort put into budget preparation, financial control, and cash flow management. Business plan and action plans are inevitably reflected and translated into financial terms in the budget. Progress of work and achievements are easily monitored by financial statements/reports, and overall performance results are summarized in the year-end “profit and loss account” and the consolidated balance sheet. These all imply, in essence, the importance of financial management in monitoring the effectiveness and efficiency of the way that the management operations are carried out.

      This...

    • CHAPTER 7 Human Resources Management
      (pp. 143-154)
      Jimmy Y. C. MAK

      As a result of the changes in the business landscape and technology, competitive advantages always shift over time, rendering some important sources of past competitive success less so. However, the workforce, and how it is organized and managed, is an increasingly important source of competitive advantage (Pfeffer, 1994). Even Jack Welch (2005), the most admirable chief executive officer (CEO) in the last century, believed that the people part was how he could most help General Electric, a highly successful conglomerate based in the US.

      Like other trades in the service industry, property management relies very much on human resources to...

    • CHAPTER 8 Property Risk Management
      (pp. 155-168)
      Ricky Y. K. YUEN

      The many recent tragic accidents in Hong Kong’s built environment have awakened housing practitioners to the pressing need to include risk management as an essential task of their professional practices. The alarming situation has prompted policy-makers in the government to attend to the appalling conditions of the territory’s older housing stock. This has triggered off a series of actions to amend current legislation to safeguard valuable human lives and building assets. Vigorous efforts have also been made to promote the sense of responsibility among property owners to manage their properties properly.

      This chapter aims to introduce a comprehensive Property Risk...

    • CHAPTER 9 Community Development and Resident Participation in Housing Management
      (pp. 169-188)
      KWONG Tsz Man and Johnnie C. K. CHAN

      Community is a word with many, some may say too many, meanings (Lyon, 1989). One of the first American sociologists to define community was Robert Park. The essential characteristics of a community as conceived by Park are: (a) a population territorially organized; (b) it is generally rooted in the soil it occupies; and (c) its individual units are living in a relationship of mutual interdependence (Park, 1936).

      Based on the United Nations’ study, neighbourhood or community development could be considered as the process by which the effects of the people themselves are united with those of governmental authorities to improve...

    • CHAPTER 10 Professional Ethics and Attitude
      (pp. 189-206)
      Edward Y. L. CHAN

      Having learned from the previous chapters the growing complexity and challenges of housing management, and the techniques and knowledge involved, we need to learn from our veterans’ practical experience as to how housing managers can equip themelves in order to become “masters of all trades”, competent in solving the problems as discussed in previous chapters. Unlike other professionals, most housing managers join the career prior to the possession of any relevant qualification or training. Many resort to on-the-job training, thus relying heavily on the extent of training or the experience of their predecessors or superiors; and at the same time,...

  8. PART III Recent Trends in Housing Management
    • CHAPTER 11 Public-Private Partnership in Housing Management
      (pp. 209-222)
      LAU Kai Hung

      Through a series of public sector reforms, the government has advocated in recent years greater public-private partnership with a view to improving the effectiveness and efficiency of its services. With reforms driven in such a direction, it is evident that public sector services are now closer to management theories pertinent to the market economy, accountability, corporate governance, business planning, business ownership, costing of services and enhancement of productivity than ever before. Being one of the major public expenditure items with an annual turnover of $10.4 billion and an annual deficit amounting to $1.6 billion, the management of public rental estates...

    • CHAPTER 12 Quality Management in Property Management
      (pp. 223-242)
      FAN Cheuk Hung

      Hong Kong has faced significant political, economic, social and technological changes in recent years. Given the escalating demand of owners and the freedom of consumer choice, owners will no longer tolerate management companies with substandard services. To keep pace with this new development, the property management industry must strive towards the goal of providing a customeroriented and value-added professional management service. A company which implements Total Quality Management (TQM) will give a guarantee of quality services. TQM is a management philosophy focused on motivating all levels of employees in an organization to continuously improve its operation and management processes to...

    • CHAPTER 13 Environmental Management in Housing Management
      (pp. 243-252)
      Rebecca L. H. CHIU

      Socio-ecologically housing development is a process that involves the transformation of natural resources, via labour power, into livable spaces. Subsequently the housing units so produced provide shelter, use and reproduce energy, and deliver waste to the wider community (Bhatti, 1994). It is obvious that the production, management and consumption of housing contribute to global warming, ozone depletion, exhaustion of non-renewable resources, as well as human health and well-being. Although the environmental friendliness of residential properties are largely determined at the planning and design stages, the ways that the properties are used further affect their impact on the local and global...

    • CHAPTER 14 Information Technology in Property Management
      (pp. 253-266)
      Jimmy Y. C. MAK

      Entering into the last decade of the twentieth century, the business environment of the world experienced a great change and that was globalization. The impacts of globalization on business are enormous and one of them is the intensified competition. The loss of boundaries at business frontiers brings in competitors from all over the world to most countries. To survive, all players must increase their competitiveness. At the same time, the world has stepped into the knowledge economy era or Information Age in which “most of us worked with information rather than producing goods” (Naisbitt, 1984). If a business wants to...

    • CHAPTER 15 Facilities Management
      (pp. 267-292)
      Kelvin M. F. YAU

      The concepts of facilities management have evolved over decades. Despite the long history of development, papers or studies specifically devoted to the topic did not appear until the last decade. Corporate resources directed to this aspect have drastically increased in the last few years. These are attributable to the increasingly volatile factors and parameters of the marketplace at the end of the twentieth century.

      Although much has been written on the subject of facilities management, little agreement has been made on its definition. People of different professions or organizations differ over what they think facilities management is. To debate the...

  9. References
    (pp. 293-298)
  10. Further Reading
    (pp. 299-302)
  11. Index
    (pp. 303-307)