Exploding the Myths Surrounding ISO9000

Exploding the Myths Surrounding ISO9000: A practical implementation guide

ANDREW W. NICHOLS
Copyright Date: 2013
Published by: IT Governance Publishing
Pages: 158
https://www.jstor.org/stable/j.ctt5hh4b5
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  • Book Info
    Exploding the Myths Surrounding ISO9000
    Book Description:

    In Exploding the Myths Surrounding ISO9000, Andrew W Nichols debunks many of the common misconceptions about the standard, and describes the many advantages it brings. Drawing on more than 25 years of hands-on experience, Andy gives clear, practical and up-to-date advice on how to implement ISO 9000 to maximum effect. Full of real-life examples, this book will enable you to: read and interpret the ISO9000 documentation in order to realize its benefits for your company, estimate your company's implementation needs, benefit from the results of this management system as positive change is effected throughout the company and down the supplier chain, increase efficiencies and reduce waste, grow sales as you understand and meet your customers' needs.

    eISBN: 978-1-84928-472-1
    Subjects: Business, Technology

Table of Contents

  1. Front Matter
    (pp. 1-4)
  2. FOREWORD
    (pp. 5-5)

    The International Standard known as “ISO9000” has been adopted by businesses and other organizations in over 170 countries around the world. There has been much conjecture and debate about this document, which is the biggest selling ISO standard since standards were created to ease international commerce. In nearly 25 years of use by various organizations, much has been said and written about the three documents collectively known as ISO9000 (ISO9000, ISO9001 and ISO9004), what they mean, and how to interpret and implement the requirements. ISO9001, the Standard which defines the requirements for an organization’s quality management system and provides the...

  3. PREFACE
    (pp. 6-7)
  4. ABOUT THE AUTHOR
    (pp. 8-9)
  5. ACKNOWLEDGMENTS
    (pp. 10-10)
  6. Table of Contents
    (pp. 11-12)
  7. INTRODUCTION
    (pp. 13-16)

    In 1987, a small, quiet and almost unnoticed event caused a revolution to occur. This revolution initially affected manufacturing organizations, mainly in the UK. However, since then it has spread throughout organizations (both profit and nonprofit) of all types and sizes around the world. The event was the publication, by the International Organization for Standardization, of the International Standard “ISO9000.”

    This International Standard, collectively known as ISO9000, now comprises the following documents:

    Vocabulary (ISO9000)

    Quality Management Systems Requirements (ISO9001)

    Guidance on Improvement (ISO9004).

    These three are to be used by an organization wishing to adopt a recognized model on which...

  8. CHAPTER 1: QUALITY – THE BASICS
    (pp. 17-32)

    Before we begin the dissection of the intent and content of ISO9001, it’s appropriate to understand some basics which underpin the reason for the International Standard being in existence. Since ISO9000 has in its title the word “quality,” a good definition of “quality” is important to understand the context of a quality management system. It is a concept which can, for some, be slippery to grasp.

    There are all manner of definitions or descriptions of “quality” - some conceptual, some esoteric, and some reasonably accurate. Definitions include: “Doing it right first time,” or “Selling products which don’t come back, to...

  9. CHAPTER 2: ISO9001 AND ITS MYTHS
    (pp. 33-105)

    In this chapter, we’ll take a look at the various sections and requirements of ISO9001, in depth, including some of the more common myths associated with each requirement encountered. It is recommended that a copy of the ISO9000 standards are obtained since the full requirements are not contained in these texts.

    In addition, practical guidance is given - often through concrete or everyday examples - of what each requirement means, based on several years’ hands-on experience of designing, documenting, implementing, and auditing a few hundred management systems.

    ISO9001 has an Introduction and four key sections:

    1. Scope

    2. Normative references

    3. Terms and...

  10. CHAPTER 3: ISO9004 – THE GUIDELINE DOCUMENT
    (pp. 106-108)

    As part of the “family” of ISO9000 documents, ISO9004 has been published with the intention of providing guidelines to those organizations seeking to implement the requirements specified in ISO9001.

    Somewhat paradoxically, ISO9004 is mentioned only once within the ISO9001 requirements and only in the Introduction - something which is rarely considered by implementers. This is borne out by the numbers of the individual volumes sold by ISO - at one point ISO9001 outsold ISO9004 by a factor of 10 to one!

    For those who did obtain a copy of ISO9004, users may not have been entirely satisfied with their acquisition!...

  11. CHAPTER 4: THE FUTURE AND ISO9000
    (pp. 109-110)

    In an earlier chapter, describing the development of ISO9001, it was stated that all ISO documents go through periodic review and possible revision. The cycle has, historically, taken some six to eight years to complete (1987–94, 2000, 2008), and it is likely that the next version will be released sometime in 2015.

    The ISO Committee process of identifying revisions, drafting, review, and approvals is defined by the following phases:

    vote to revise;

    new work item proposal;

    plenary meeting - start work;

    first committee draft issued;

    draft international standard (DIS) for ballot;

    final draft international standard (FDIS) for ballot;

    standard...

  12. CHAPTER 5: IMPLEMENTATION – A HOW-TO GUIDE
    (pp. 111-125)

    Once an organization has committed to implementing a quality management system, based on ISO9001, often the question arises, How? From what’s been described in earlier chapters, it should be clear that implementation of a quality management system in compliance with the requirements of ISO9001 isn’t simply “Say what you do, do what you say,” or documenting a set of manuals, procedures, and work instructions to suit the various requirements of the International Standard.

    Commonly asked questions voiced by those who come new to ISO9001 implementation include, “How long does it take?” “What does it cost?” And “We’ve been in business...

  13. CHAPTER 6: THE CERTIFICATION OF MANAGEMENT SYSTEMS
    (pp. 126-151)

    This chapter describes the background to the development of so-called “third-party certification of management systems,” or what’s more commonly known as “ISO certification.” This term is, in fact, somewhat misleading since the ISO organization doesn’t involve itself in any aspect of the certification process.

    Although not required to be successful in implementing an ISO9001-based quality management system, an independent certification of compliance is a common option for many organizations. Often, major purchasing organizations in the aerospace, automotive, defense, and medical device industries require their direct suppliers to obtain an independent certification to ISO9001 as a minimum, before contracts are awarded....

  14. APPENDIX 1: DCR FORM
    (pp. 152-152)
  15. APPENDIX 2: SAMPLE PROJECT PLAN
    (pp. 153-154)
  16. ITG RESOURCES
    (pp. 155-158)