The Quantum Age of IT

The Quantum Age of IT: Why everything you know about IT is about to change

CHARLES ARAUJO
Copyright Date: 2012
Published by: IT Governance Publishing
Pages: 300
https://www.jstor.org/stable/j.ctt5hh4rz
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  • Book Info
    The Quantum Age of IT
    Book Description:

    In The Quantum Age of IT, Charles Araujo examines what has led us to this point and what it means to the future of IT organisations. With a broad perspective on the fundamental changes affecting the industry, he offers practical guidance that every IT professional needs to compete in this new era of IT. Whether you are an IT executive, or just beginning your career, this book will offer you the key insights you need to understand what is happening and what is coming.Understanding that future, Araujo blends a wide range of research and case studies to help you discover the skills you must develop in order to succeed and thrive in The Quantum Age of IT.

    eISBN: 978-1-84928-374-8
    Subjects: Technology

Table of Contents

  1. Front Matter
    (pp. 1-4)
  2. WHAT OTHERS ARE SAYING ABOUT THIS BOOK
    (pp. 5-7)
  3. FOREWORD
    (pp. 8-12)

    I met Charlie in early 2008 as part of a major IT transformational effort on Service Management I was leading at The Capital Group Companies, Inc. Although the practices of IT Infrastructure Library (ITIL®) and IT Service Management themselves weren’t revolutionary, I realized that getting the IT team aligned in how these practices were going to be applied, and how we were going to deliver services differently to the enterprise was more about people than about tools and processes. It was critically important that I didn’t underestimate the amount of organizational change leadership that would be needed to move the...

  4. ABOUT THE AUTHOR
    (pp. 13-13)
  5. ACKNOWLEDGMENTS
    (pp. 14-16)
  6. Table of Contents
    (pp. 17-20)
  7. INTRODUCTION
    (pp. 21-28)

    IT as we know it is dead.

    That is a tough way to start out a book, but it must be said. If you do not believe it – or if you are not at least open to considering this as truth – you might just want to put this book down now. Everything that will follow is founded on this belief that everything that we know about IT is about to change – in fact, it already has.

    Welcome to the Quantum Age of IT.

    “Have you heard about this thing called the Internet?”

    It seemed such an innocuous...

  8. Part I: IT Is Dead
    • CHAPTER 1: THE HISTORY OF OUR DEATH (WHY THE MODERN IT STRUCTURE HAS FAILED US)
      (pp. 30-47)

      The bookReplayby Ken Grimwood is one of my favorite books of all time. It was a bit of a sci-fi cult classic when it was published in 1986. It was at once entertaining and profound. It tells the story of a man who dies suddenly at the age of 43 – only to wake up back in his freshman year of college. He learns that he has been given a great gift. A chance to live his adult life again. A ‘do-over.’ He decides that he will not make the same mistakes twice and lives his life differently....

    • CHAPTER 2: CONSUMERIZATION, CLOUDS AND A CHANGE IN PERSPECTIVE
      (pp. 48-67)

      In just one year,Angry Birdshas sold over twenty million downloads. According toWiredmagazine, it is the bestselling paid app of all time and has resulted in over three trillion pigs being ‘popped.’ It is the definition of an overnight success.

      Except that it isn’t.

      Rovio, the Finnish developer ofAngry Birds, was formed in 2003 and was on the verge of bankruptcy before their smash success. The road to their success began with a realization that gaming was becoming the new primary form of entertainment. The rise of mobile gaming subsequently offered a new path for the...

  9. Part II: The New IT Business Model: Strategic Sourcer or Strategic Innovator
    • CHAPTER 3: WALMART OR NORDSTROM? (WHY YOU MUST CHOOSE WHICH YOU WILL BE)
      (pp. 69-90)

      You wake up on a Saturday morning and you head down to your local Walstrom store.

      You have a Walstrom in your neighborhood, right? They are that big retailer who has everything at the lowest price possible. They are the low-cost leader who will beat anyone on price. But they also pride themselves on the greatest, individual service that money can buy.

      You’ve never been there, but it sounds perfect. So you decide to try it out. You walk in and you meet Frank, the store manager.

      “Welcome to Walstrom!” he says, enthusiastically. “How can I be of great of...

    • CHAPTER 4: MASTERING THE SUPPLY CHAIN AND THE VALUE NETWORK
      (pp. 91-109)

      You never know what life may throw at you. Sometimes, just when you think you’ve finally figured it out, the situation just changes. It’s at that point that you have a choice to make.

      The first 35 years of Ray Kroc’s life were not the stuff of business legend. He quit high school without graduating to enlist during World War I. At the end of the war he became a jazz pianist, then a salesman for the Lily-Tulip Cup Company, then a musical director for a Chicago radio station, then he sold Florida real estate, then back to Lily-Tulip, eventually...

  10. Part III: The Five Traits of the Quantum IT Organization
    • CHAPTER 5: NEW ORGANIZATIONAL TRAITS FOR A NEW AGE
      (pp. 111-128)

      My father was born in the Boyle Heights section of East Los Angeles. The life of his childhood was difficult. And dangerous. There was a definitive culture of his neighborhood that dictated the skills and attitudes that you needed to survive. There were rules in this culture. Most of them were unstated, but they were rules nonetheless. Never let anyone see weakness. Respect belonged to the guy with the biggest stick. Keep your head down and worry about yourself. If someone messes with you, give it right back to them – don’t let anyone think that they can mess with...

    • CHAPTER 6: A TICKET TO THE DANCE: CREATING A LEARNING AND DISCIPLINED ORGANIZATION
      (pp. 129-146)

      When Joel Manfredo joined the County of Orange, California as CTO he found a lot of good people – and a lot of chaos. At the time, in addition to all the normal operational work involved in running a $60 million service delivery business, there were 77 active projects and no priorities. From an operational perspective, employees were constantly being redirected, sometimes multiple times daily, based on ‘who called last.’ His job was to create order out of the chaos – and to begin the journey to take the County of Orange into the Quantum Age.

      He instinctively knew that...

    • CHAPTER 7: KEY PRINCIPLES OF THE LEARNING AND DISCIPLINED ORGANIZATION
      (pp. 147-164)

      The process of becoming a learning and disciplined organization is a never-ending one. You will never be done. Like all of the traits that we will explore, the traits of learning and discipline are a way of operating that will require constant reinforcement, reevaluation, and recommitment.

      As you have probably already begun, it will involve your seeking out and adopting operational and process improvement frameworks such as ITIL, COBIT, CMMi, IT-CMF and Lean Six Sigma. But in adopting these frameworks, your commitment to becoming a learning and disciplined organization will demand that you look at these frameworks and approaches holistically...

    • CHAPTER 8: TEARING DOWN THE WALL: CREATING A TRANSPARENT AND INTIMATE ORGANIZATION
      (pp. 165-187)

      Bill Wray is not an IT person. But he was a great CIO.

      Beginning his career in civil engineering, he was never really content to define himself by what he did. He preferred to define himself by how he did it. “I have always been a restless problem solver,” is how he puts it. His mantra is simple. He always asks a simple question: “Can we make it better?”

      After deciding that he did not care for civil engineering, he moved first into real estate and then banking. He found himself at Citizen’s Bank during the mad rush of Y2K...

    • CHAPTER 9: THE IT ORGANIZATION YOUR CUSTOMER ALWAYS WANTED: CREATING THE DYNAMIC ORGANIZATION
      (pp. 188-215)

      When I bought my house in 2001, it came with one additional item that was not listed anywhere on the escrow papers. His name was Felix.

      Felix was the gardener who was taking care of the house before we bought it. One morning shortly after we moved in, there was a knock on the door. Felix introduced himself and explained that he’d been taking care of our yard for several years and wanted to know if we wanted him to continue. Truth be told, I had not really given it much thought. Being a California home, it did not have...

  11. Part IV: Five Skills You Need to Thrive in the Quantum Age
    • CHAPTER 10: THE PEOPLE PROBLEM: WHY YOUR TECHNICAL SKILLS WILL WORK AGAINST YOU
      (pp. 217-232)

      In September 2011, Paul LePage decided that he was going to do something about unemployment. The governor of Maine, like many other leaders throughout the country, was faced with an increasingly stubborn problem. He had too many unemployed people in his state. Something needed to be done about it.

      The common view is that there are not enough jobs. With all of the layoffs and cutbacks, there is just not enough work to go around. So Governor LePage convened a roundtable discussion of prominent employers from throughout the state, along with experts from places like Harvard, to see what could...

    • CHAPTER 11: FIVE SKILLS EVERY IT PROFESSIONAL NEEDS NOW
      (pp. 233-264)

      Learning something new can be one of the most exciting things in the world. Learning something new can be one of the scariest things in the world. A lot of times, it is both. And, as Mark Twain points out in his colorful way, in many cases there is simply no other way to learn than by doing something.

      As we dive into the five skills that you must learn, that is an important point to understand. This is not about ‘book learning.’ I doubt very much that there will be much of anything that you find in this chapter...

    • CHAPTER 12: YOUR ROAD AHEAD
      (pp. 265-271)

      In 1492, Christopher Columbus left Spain in search of a westerly route to Asia.

      In 1927, Charles Lindbergh boarded his plane at Roosevelt Field near New York City heading to Paris France on what he hoped would be the first solo transatlantic flight.

      On July 16, 1969, Neil Armstrong sat in the capsule of Apollo 11 preparing to blast off on the first manned mission to the Moon.

      Thus began three of the greatest expeditions, three of the greatest adventures, of all time. But, of course, this was not really the beginning of any of these. Each of them had...

  12. Resources for Your Quantum Age Journey
    • A PRACTICAL GUIDE TO GETTING STARTED
      (pp. 273-286)

      Hopefully, this book has accomplished two things: made it clear that the world of IT is changing and inspired you to be a part of leading that change forward.

      That decision takes courage. It represents a willingness to accept that much of what you have known about how IT operates is going to change. And it means a willingness to let go of much of the comfort that comes with knowing how things are supposed to work. In return, you will get a lot of uncertainty. A lot of fear. A lot of doubt. But you will also have the...

    • THE QUANTUM AGE CONSORTIUM
      (pp. 287-289)

      As you begin your journey, there is one last resource that I would like to offer you. As I was writing this book, it occurred to me that it was only part of the story. This book describes what the future IT organization looks like, but in the form of traits and skills. There is a lot more to an organization than that. At the same time, IT executives and leaders at all levels do not have the luxury of living in a future world. You need to be able to connect this vision of the future of IT with...

  13. REFERENCES
    (pp. 290-296)
  14. ITG RESOURCES
    (pp. 297-300)