This pocket guide has been written with the following readers in mind, although others should also find the information useful:
Chief executive officers
Senior management teams
IT and outsourcing lawyers (both in private practice and in house)
Chief information officers and IT directors
IT procurement professionals
Service level and contract managers
IT and process consultants
Technical service managers
Service delivery managers
Client service relationship managers
Help desk analysts
Network support engineers
IT sales professionals.
A wide range of industry sectors will outsource service provision (for example, banking, Pharmaceuticals, travel and insurance companies)....