The metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business – this book will show you how to do this, too. This book is the first book to be published in the itSMF USA Thought Leadership series.
The Definitive Guide to IT Service Metrics