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Something's Gotta Give: Charleston Conference Proceedings, 2011

Beth R. Bernhardt
Leah H. Hinds
Katina P. Strauch
Copyright Date: 2012
Published by: Purdue University Press
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  • Book Info
    Something's Gotta Give
    Book Description:

    The theme of the 2011 Charleston Conference, the annual event that explores issues in book and serial acquisition, was “Something’s Gotta Give.” The conference, held November 2–5, 2011, in Charleston, SC, included 9 pre-meetings, more than 10 plenaries, and over 120 concurrent sessions. The theme reflected the increasing sense of strain felt by both libraries and publishers as troubling economic trends and rapid technological change challenge the information supply chain. What part of the system will buckle under this pressure? Who will be the winners and who will be the losers in this stressful environment? The Charleston Conference continues to be a major event for information exchange among librarians, vendors, and publishers. As it begins its fourth decade, the Conference is one of the most popular international meetings for information professionals, with almost 1,500 delegates. Conference attendees continue to remark on the informative and thought-provoking sessions. The Conference provides a collegial atmosphere where librarians, vendors, and publishers talk freely and directly about issues facing libraries and information providers. In this volume, the organizers of the meeting are pleased to share some of the learning experiences that they—and other attendees—had at the conference.

    eISBN: 978-0-9834043-3-0
    Subjects: Library Science

Table of Contents

  1. Front Matter
    (pp. i-iv)
  2. Table of Contents
    (pp. v-xii)
  3. Preface & Acknowledgments
    (pp. xiii-xiv)
  4. Introduction
    (pp. xv-xvi)
    Beth R. Bernhardt and Leah Hinds

    The Charleston Conference continues to be a major event for information exchange among librarians, vendors and publishers. Now in its thirty first year, the Conference continues to be one of the most popular conferences in the Southeast. Conference attendees continue to remark on the informative and thought-provoking sessions. The Conference provides a collegial atmosphere where librarians, publishers and vendors talk freely and directly about issues facing their libraries and information providers. All this interaction occurs in the wonderful city of Charleston, South Carolina. This is the seventh year that Beth R. Bernhardt has put together the proceedings from the Conference...

  5. Plenary Sessions

    • The Semantic Web for Publishers and Libraries
      (pp. 3-12)
      Michael Keller

      Thank you. Good morning, everyone. So, before I start this talk I’d like to offer a few explanations and some thanks. First the thanks. This talk and the work behind it owe a tremendous amount to my colleague, Jerry Persons, who is Stanford’s Chief Information Architect Emeritus. He continues to work on this particular domain with us and for us, and it’s good because of what he’s done.

      The explanation is that this is an introductory talk. Maybe I should ask right now how many of you are quite familiar with the principles of linked data and the semantic web?...

    • Data Papers in the Network Era
      (pp. 13-20)
      Mackenzie Smith

      Good morning. Again, my name is Mackenzie Smith, and I’m a Research Director at MIT libraries where I was, until recently, the Associate Director for Technology Strategy there.

      I think you’re going to see some interesting synergies between my talk today and the talk you just heard, because I’m also a linked data person and many of the things we’re going to talk about build on some of the background that Mike Keller just gave you, hopefully in a useful way.

      As background, the MIT libraries have been involved for many years in developing innovative tools for the content industry,...

    • Everything We See Hides Another: Coping With Hidden Collection in the 21st Century Library
      (pp. 21-29)
      Mark Dimunation

      I am very pleased to be here for this massive crowd. No need to give you my background, other than to say that it is fitting that my biography found in the program is ten years old, because the talk I am giving today is a consideration of the last decade of our work with hidden collections. The presence of an outdated biography is entirely my fault. When asked to supply one, I suggested to the organizers that they use the Library of Congress biography found online. The bad news, apparently, is that the institution I work for thinks I...

    • The Digital Public Library of America: The Idea and Its Implementation
      (pp. 30-34)
      Robert Darnton

      In a famous letter of 1813, Thomas Jefferson compared the spread of ideas to the way people light one candle from another: “He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper [candle] at mine receives light without darkening me.”

      The eighteenth-century ideal of spreading light may seem archaic today, but it can acquire a twenty-first century luster if one associates it with the Internet, which multiplies messages at virtually no cost. And if Internet enthusiasm sounds suspiciously idealistic, one can extend the chain of associations to a key concept of...

    • New Initiatives in Open Research
      (pp. 35-43)
      Clifford Lynch and Lee Dirks

      Clifford: Lee and I have both been involved in a number of things over the past two or three years that seemed to me to be gaining a considerable amount of momentum and I think are going to really change the landscape in significant ways. What I want to do quickly is to put a frame, a context, around these developments and then Lee is going to run through a series of example systems at blinding speed. We are going to try very hard to get through this quickly enough that we've got 10 minutes for questions and comments at...

    • Executives’ Roundtable: The Boundaries are Getting Blurred
      (pp. 44-53)
      T. Scott Plutchak, Paul N. Courant, H. Frederick Dylla and Anthony Watkinson

      Scott: I am Scott Plutchak. Welcome to the Executives’ Roundtable. When I proposed the titleThe Boundaries are Getting Blurred, I was not thinking of eight o’clock in the morning after the welcome reception, but, it probably fits. I’m delighted, astonished, and disturbed to see so many of you here at eight o’clock in the morning. So we’ll do our best to make it worth your while and to be entertaining.

      I am joined here by Fred Dylla from the American Institute of Physics and Paul Courant from the University of Michigan, and I’m very excited about what we’re going...

    • I Hear the Train A Comin’
      (pp. 54-62)
      Greg Tananbaum, Kevin Guthrie and Anne Kenney

      Gerg: Well, it’s nice to see the Charleston Conference turning into an iteration of Meet the Press—it feels like, at this point—so hopefully we’ll keep it at that level and not take it down to the Jerry Springer level. We’ll see how we do here. But, no need for long introductions; I really want to dig in. My name is Greg Tananbaum and I’m really, happy to have two folks here. The idea here is to bring some thought leaders together from the scholarly communication space and discuss some of the big picture issues that our industry faces....

    • The Long Arm of the Law
      (pp. 63-67)
      Bill Hannay and Ann Okerson

      As Virgil famously began the Aeneid, “ARMA VIRUMQUE CANO.”iBut some of the trends in the worlds of publishing and library management tempt me to change that to “ARMAGGEDON VIRUMQUE CANO” (with apologies to Virgil).

      What will libraries of the future look like? Will they have the traditional look of handsome oak shelves loaded with equally handsome bound volumes, or will they disappear to be replaced by a single supercomputer containing digital images of all books ever written? (The computer would, of course, be called HAL, which stands for “Here Are Library.”)

      A recent Chicago Tribune headline warned: “Chicago Mayor...

    • The Future of Online Newspapers
      (pp. 68-75)
      Debora Cheney, Chuck Palsho and Chris Cowan

      So, my job is easy. I’m going to introduce everyone and sit down and stay out of the way. I’ll start by introducing myself. I’m Frederick Zarndt. Why am I here? I’m a software engineer and physicist by training. I’ve spent 30 plus years developing software, the last 10 of which have been software for digitization and workflow, and much of the digitization that we do is newspaper digitization. Hence I know all of these folks from elsewhere. I’ll start by introducing Chris Cowan, who is on his way. Chris is the vice president of publishing at ProQuest for the...

    • The Status Quo Has Got to Go
      (pp. 76-86)
      Brad Eden

      I was asked to come here and speak to all of you about change, because when I gave a speech to some of the services librarians of New England in April, it was a little provocative, and I was told we want more of that. This conference is known for being provocative. So when I put together my first presentation here, I set it aside for a couple of days, and when I went and looked I thought, “That just isn't enough.” I did a revision, and I’m going to touch off some buttons here, because I think that one...

    • Hyde Park Corner
      (pp. 87-95)
      Melody Burton and Kimberly Douglas

      Kim Douglas: Good morning, and I guess you are the committed ones; doing what it takes, not just what’s convenient. Thumbs up!

      Melody and I have been talking about this interaction opportunity for the last few months, and the concept we had in mind was London’s Hyde Park soap box idea, where you get up and spout off in terms of uncomfortable or risky ideas; take a little risk and go out on a limb. So, that’s the qualifying statement about what I hope starts to go through your mind as Melody and I go back and forth. It’s not...

  6. Acquisitions/Collection Development

    • Downsizing from the Big Deal: What’s Education Got to do With It?
      (pp. 98-99)
      Robert G. Kelly and Susann DeVries

      After the low-hanging fruit is cut from the library’s collection development budget, where else can one turn to ensure budgetary constraints are met in times of economic woe? With big deal packages consuming 40% of our materials budget, we determined that now was the time to analyze the cost and quality of the package’s titles. The compilation of data which included cost per use coupled with quality benchmarks would be the foundation to launch a process to work with departmental faculty to ensure the most relevant titles were retained if and when we have to wean ourselves off those seductive...

    • Reducing Unintentional Duplication: Adventures and Opportunities in Cooperative Collection Development
      (pp. 100-107)
      Leslie Button, Rachel Lewellen, Kathleen Norton and Pamela Skinner

      This paper describes the Five College Libraries project to avoid unintentional monographic duplication within the libraries of five colleges. The Five College Libraries are part of Five Colleges, Incorporated, located in the Pioneer Valley of western Massachusetts. This non-profit education consortium was established in 1965 to promote “broad educational and cultural objectives of its five member institutions.” The members include four private liberal arts colleges and a very large, research-intensive state university. The Five College Libraries activities grew from very successful collaboration in the 1950s among Amherst College, Mount Holyoke College, Smith College, and the University of Massachusetts Amherst (UMass).This...

    • Collaborating with Course Pages: Strategies for Curriculum-based Development and Assessment
      (pp. 108-116)
      Robin Chin Roemer and Michael Matos

      One of the greatest challenges for collection managers at academic libraries across the country is the ongoing evolution of students’ research habits, exemplified by the massive shift in library access from solely “in the library” to online, off-campus, and in the cloud. As resources for scholarly information migrate into new types of physical and virtual spaces, librarians tasked with curriculum-based collection development face new sets of obstacles in gathering effective and meaningful feedback from students and teaching faculty alike. To address these problems, librarians often turn to quantitative solutions in the form of ERM statistics and tiers of enrollment numbers....

    • Free is the Best Price: Building Your Collection of Primary Sources with Free, Online, Digital Collections
      (pp. 117-119)
      Joan Petit

      Libraries, museums, archives, and other cultural institutions invest significant money, staff time, and infrastructure into digitizing some of their most important and fragile collections, to increase the availability of these materials to distant researchers and to protect the materials from overuse. Humanities researchers, and especially students without the time or means to travel to far-off archives, now can see and use materials previously inaccessible. Anecdotally, however, it seems few faculty and even fewer students are aware of the proliferation of these digital collections. Some traditional users of the library may be accustomed to focusing their discovery efforts within our library...

    • It’s Not You, It’s Me: Breaking Up with Perpetual Access
      (pp. 120-122)
      Kirsten Huhn and Geoffrey Little

      Concordia University Libraries subscribe to Elsevier journals through the Canadian Research Knowledge Network (CRKN) consortium. Similar agreements exist with other consortiums and libraries in North America and globally. With just about 2100 journals, Elsevier is the largest “big deal” package that our library has through CRKN. It is also the single largest expenditure on our electronic resources budget, making up approximately 17% of our total expenditures for electronic resources. Given that Science, Technology, and Medicine (STM) disciplines, with the exception of Engineering, are not Concordia’s strength, this is a substantial budget commitment. However, overall usage of Elsevier journals at Concordia...

    • From Backlog to Workflow: American University’s Approach for Handling Preservation Books and Missing Serials Issues
      (pp. 123-127)
      Stacey Marien and Dawn Fairbanks

      American University Library had a backlog of several years’ worth of damaged books as well as partial bindable units for serials. This presentation will outline how we decided to work through the backlog with the help of various units in the library. We divided the work load for the preservation books more evenly among the collection managers, set deadlines with consequences for decision making, and trained additional staff in the initial evaluation step using a newly created form. For the incomplete bindable units, we physically organized the backlog, developed a form for staff to use to locate the missing issues,...

    • Don’t Forget the Little Publishers
      (pp. 128-130)
      David Myers, Tom Taylor, Stuart Silcox and Jim Dooley

      This interactive panel discussion, moderated by David Myers, was widely attended by a range of publishers and librarians, all looking to determine for themselves whether they’ve overlooked a small, but important segment of the market in their sales or acquisitions strategies.

      After presenting the overview of the session, which was to illustrate a few of the opportunities to discover and subscribe to high-quality content from small-to medium-sized information providers—those that range from a one-publication publisher to those who publish less than a few dozen—which to date are overlooked because these information providers lack the resources to effectively market...

    • Something’s Gotta Give: Is There a Future for the Collection Development Policy?
      (pp. 131-134)
      Matt Torrence, Audrey Powers and Megan Sheffield

      Much has changed over the last decade with regard to the format, selection, and acquisition of library materials. At the University of South Florida Tampa Library in 2004-5, $2,092,304 was spent on print monographs and serials and $2,566,404 on their electronic counterparts. Fast-forward to 2008-9 and that figure has gone through an accelerated transition; $1,662,524 is now spent on print monographs and serials and a drastically higher number of $4,236,350 goes to new electronic resources and other materials (USF Libraries Academic Resources Annual Statistical Summary). Despite this increasingly radical shift in spending, which is mirrored by other libraries and consortia,...

    • Offline E-book Access: ebrary Survey of Librarians
      (pp. 135-142)
      Allen McKiel

      The March of 2011, ebrary initiated survey of librarians is largely about changing technologies and expectations for access to e-books. Most of the first fourteen questions (with the exception of 7 and 12) collect demographic or vendor specific information. Approximately 80% of the 1,029 respondents were from academic libraries with only 7% from public and the remaining 13% from corporate, government, school or other.

      The first four topical questions (7, 12, 15, and 16) address basic positions with respect to tethered and offline access to e-books for both mobile and stationary devices. Tethered access refers to e-book use provided by...

    • 2011 Global Student E-books Survey
      (pp. 143-154)
      Allen McKiel

      This article reviews the responses from the second ebrary informal survey of students concerning their experiences with information resources, which was conducted in September and early October of 2011. The first survey concluded in May of 2008. The surveys asked essentially the same questions about student use of electronic and print resources—perceived strengths and weaknesses as well as preferences and attitudes about them. This analysis compares the student responses separated by the three and a half years. Tables 11, 12, 15, and 16 use data constructed from the 2008 survey that were not initially reported so that they could...

    • Let’s Get the Dialog Started: Keeping E-books current
      (pp. 155-156)
      Gail Johnston and Tamara Remhof

      The age of the information in e-books can be a liability for libraries especially when searching for medical or legal information. This concern about the currency of e-books came up when Texas A&M University Commerce (TAMUC) was developing an upper level nursing program. Academic libraries with medical programs usually want books that are no older than five years. However, a search of the TAMUC online catalog revealed over 200 online resources older than six years. A literature review indicates that most libraries are now grappling with the problem of ebooks with outdated or superseded information. However, the literature also indicates...

    • Kent State University Libraries Develops a New System for Resource Selection
      (pp. 157-162)
      Kay Downey

      What is Pre-ILS? Pre-ILS is a centralized system that manages the communication and workflow related to the review and selection of electronic resources before records are created in the integrated library system (ILS). This presentation describes a general overview of a system that manages the library collections activity that happens before library resources are entered in to the acquisitions workflow. This paper describes why Pre-ILS is necessary, what it can do to help manage the selection process, and its development, current use and future plans.

      Selection for electronic resources differs from selection for print resources in that it is more...

    • Academic Libraries Without Print
      (pp. 163-171)
      Allen McKiel, Jim Dooley, Robert Murdoch and Carol Zsulya

      Librarians from four university library environments—Western Oregon University, University of California Merced, Brigham Young University, and Cleveland State University—discussed changes occurring in their library operations as they transition to services centered in e-resources. They explored, through the evidence of their changing library operations, a range of topics including trends in collection development and usage; developments in open access publishing; instruction; and evolving peer review and publication processes. The moderator initiated the discussion with a review of a few of the year’s relevant technology changes. Overall the cadence of change is brisk and has become the familiar norm.


    • BIP 4 CD=LW
      (pp. 172-175)
      Theresa Preuit Rhodes

      The Jack Tarver Library of Mercer University is a medium-sized academic library with five campuses sharing an Innovative system. Eight Subject Librarians handle a relatively small number of firm orders—2,180 in FY 11. The Associate Director for Public Services and Collections (hereafter supervisor) organizes and monitors requests and receives ten hours of assistance a week from a student worker. We purchased BIP in December 2009 because it allowed us to streamline our workflow, organize notes related to requests in one place, easily track an item from request to arrival, remove the need to provide Innovative training for our Subject...

    • The Changing of Technical Services at UNC Charlotte
      (pp. 176-180)
      Michael Winecoff

      Atkins Library hired a new University Librarian who came with fresh ideas and experience. In order to help assess where we were and where we needed to be he brought in consultants to analyze our existing Technical Services workflow. The process was quite extensive with interviews spanning an entire week. These two consultants interviewed all Technical Services staff and other library staff who interact with them. After about a month they presented the University Librarian with a detailed 100 page report along with recommendations.

      The reorganization of Technical Services took place in several stages. As you can see, the unit...

    • New Subjects, New Communities, New Formats: The Library Collection in the Digital World
      (pp. 181-190)
      Angharad Roberts

      Based on this research, the objective of this Lively Lunch session was to facilitate discussion, using audience voting and a paper survey, of three broad issues affecting collections in the digital world:

      The impact of emerging interdisciplinary subjects.

      The challenge of identifying and engaging with potential user communities, including virtual communities.

      The growth of new formats, including those informally published online, and their implications for library collections.

      This paper outlines the research. Social enterprise is a relatively new interdisciplinary field—business with a social purpose—which draws on much older ideas, for example from the co-operative movement, or from the...

    • Best Practices for Presentation of E-Journals
      (pp. 191-192)
      Andrea Twiss-Brooks and Katharina Klemperer

      In an article in Information Standards Quarterly published in spring 2009, Reynolds and Hepfer describe a scenario in which a frustrated undergraduate working on a writing assignment faces various challenges in her search for the full text of a specific article starting with a standard, abbreviated citation to that article.iA great deal of the difficulty that the fictional student encounters stems from a lack of standardization in the way in which e-journals are presented. Various policies and practices have contributed to creating a sometimes overwhelmingly complex online environment for journal content. Since 1971, most U.S. libraries have followed cataloging...

    • Acquisitions Business in a Middle East Context
      (pp. 193-198)
      Henry Owino

      Business is generally being engaged in the trade in goods or services or both to consumers (or clients). Acquisitions business is the function and responsibility for the selection and purchase of information resources or materials for the library. Acquisitions sections may select vendors, negotiate consortium pricing, license terms, arrange for standing orders, and/or select individual titles or resources (depending on the size of the library or system).iThe process includes budgeting and negotiating with outside agencies, to obtain resources to meet the needs of the institution's clientele in the most economical and expeditious manner. The Acquisitions business is usually managed...

    • New Tricks for Old Data Sources: Mashups, Visualizations, & Questions Your ILS Has Been Afraid to Answer
      (pp. 199-213)
      Brian Norberg, Darby Orcutt and John Vickery

      The Collection Management Department of The NCSU Libraries has long emphasized the strategic use of data to support decisions and communication concerning our collections. In 2002, we were perhaps the first academic research library to create a position of “Collection Manager for Data Analysis,” in order to purposefully focus human resources effort on learning and crafting new tools for data-driven collections work. Over many years, we have also drawn on the skills and ingenuity of participants in our highly selective NCSU Libraries Fellows program ( to bring fresh knowledge and new ideas to us; in fact, this panel is comprised...

    • SERU 2.0: It’s Not Just for Journals
      (pp. 214-216)
      Selden Durgom Lamoureux and Judy Luther

      Representatives from libraries, consortia, and publishers met to discuss proposed revisions to SERU (Shared Electronic Resources Understanding). SERU, adopted by NISO (National Information Standards Organization) as a Best Practice in 2008, has been used by libraries and publishers to facilitate the acquisitions of scholarly e-journals. In response to an e-book publisher request, the NISO SERU Standing Committee has undertaken the revision of SERU to encompass other types of e-resources, and to apply more broadly to all participants in the business of eresources acquisition.

      SERU is an alternative to the expensive and labor-intensive licensing process that often accompanies orders for e-resources....

    • Improving Electronic Resources Management (ERM): Critical Work Flow and Operations Solutions
      (pp. 217-225)
      Betsy Appleton, Shannon Regan, Lenore England, Li Fu and Stephen Miller

      Electronic Resource Management (ERM) is ever-increasingly important as academic libraries continue to collect a wide variety of resources in electronic formats to support research and education. This paper describes a case study of using statuses and alerts in an ERMS to generate work flow processes and widen communication channels among collection development, acquisitions, systems, and public services departments. We were able to move away from tracking new electronic resource purchases via paper forms, to a streamlined electronic based work flow. Additionally, automatic alerts to public service staff regarding the status of new e-resources in the pipeline has improved communication, collaboration,...

    • A First-Year Librarian’s Weeding Project Management Experience from Start to (Planned) Finish
      (pp. 226-231)
      Kady Ferris and Scott Warren

      St. Edward’s University is a small, Catholic liberal arts school that has grown in size and ambition over the last 10 years without the campus library exactly matching or reflecting this growth. The curriculum had been completely overhauled to focus on current social issues and globalization and library research within these areas. Other disciplines’ information needs had either migrated online or shifted away from monographs entirely. The library collection, while weeded piecemeal over the years, had never been reviewed systematically to reflect these new developments in the curriculum. This was partially because no collection development policy existed to dictate criteria...

    • Weeding One STEPP at a Time
      (pp. 232-235)

      Eleanor Cook started things off by giving an introduction to East Carolina Joyner Library’s particular situation and setting the stage for Joseph Thomas to explain more details about this project. Attendees may be curious about the word STEPP in our title—it is not a typo. Cook explained what that acronym meant in her introduction.

      To begin, why do libraries find the need to deselect materials? This is an age-old problem, even in 21stcentury academic libraries, as well as other types of libraries, and weeding is part of the overall collection development cycle. Typically, libraries weed in order to...

    • Selection for Non-Remote Storage
      (pp. 236-237)
      Steve Alleman

      All libraries, unless they have completely static collections, have or will have space issues. Unfortunately funding for traditional libraries with plentiful stacks is increasingly unlikely, and the trend toward electronic resources will not solve the space problem soon enough. Unless we make our collections smaller, through weeding, for example, storage is the only solution available to us.

      Because its stacks were becoming increasingly filled, in the mid-2000s the Miller Nichols Library at the University of Missouri – Kansas City began planning for a traditional library expansion with more stacks space. That plan was rejected by university administration as too costly. Consequently...

    • Transfer 2.0 and Beyond! An Update
      (pp. 238-247)
      Tim Devenport and Jennifer Bazeley

      Since its inception in 2006, the UKSG-sponsored Transfer initiative has sought to minimize problems of interrupted access at the point when e-journals are transferred between publishers. This paper presents an update on the steps taken to date, how the various Transfer mechanisms work in practice, and the intentions of the Transfer team in promoting and developing the initiative in future.

      We begin with a review of the kinds of problems that originally stimulated the work and then update this with headline results from two surveys conducted during 2011. Next, we explain the main elements of the Transfer initiative—a voluntary...

    • Virginia Tech’s Participation in ASERL’s Cooperative Print Journal Retention Project
      (pp. 248-253)
      Connie Stovall, Leslie O’Brien and Edward Lener

      For decades, academic collection management librarians considered themselves the keepers of the cultural record. With the great Library of Alexandria as an aspirational model, collection builders worked to amass and preserve the worlds’ knowledge in one physical space, making it available for its community of learners. Primarily, these library holdings consisted of print resources, and it mattered little that another similar institution, whether it was 50 or 500 miles away, held many of the same materials. In fact, thathundredsof academic libraries possessed identical physical print copies of, say, theJournal of Pragmaticswas viewed as the norm. After...

    • Speed Weed: How We Weeded More Than 70,000 Items in Three Months
      (pp. 254-255)
      Gail Johnston and Tamara Remhof

      Libraries can identify the need to weed by simply walking through the stacks and taking a look at the titles and conditions of print monographs. The James G. Gee Library at Texas A&M University Commerce walkthrough revealed titles such asUsing the Radio in the Classroom, How to Use a Slide Rule,andAny Girl Can Be Good Looking. Previous librarians did not embrace weeding because the Southern Association of Colleges and Schools (SACS) formerly used volume count as a measure of a library’s compliance with accreditation standards. Volume count is no longer considered in a SACS accreditation. The current...

    • Let’s Go and Haul! A Square-Rigger’s Guide to Weeding “Age of Sail” Collections in the 21st Century
      (pp. 256-264)
      Valarie Prescott Adams and Douglas Black

      We represent two academic libraries in institutions with roughly the same enrollment but different characteristics, undergoing similar large-scale collection reviews. We developed our projects independently but found that we were using many of the same tools and processes. In this session, we’ll explore the similarities and the differences, with lessons drawn from our experiences, both respective and comparative.

      Both the University of Tennessee at Chattanooga (UTC) and Northern Michigan University (NMU) are public Carnegie Master’s L (larger programs) institutions, with UTC also granting some doctoral degrees in education, engineering, nursing, and physical therapy. UTC is a metropolitan institution with several...

  7. Administration/Management

    • Looking for Money in All the Right Places: How One Academic Library is Making Good Use of Grant Funds
      (pp. 267-270)
      Michael A. Arthur

      In 2007, the Florida Legislature addressed the need for technology funding at the eleven state universities by amending the Florida Statutes. The change permitted each university to collect technology fees from students at the rate of 5% of tuition. The new fees went into effect with the fall term of the 2009-2010 academic year. Each university is able to determine the process for distribution of the funds. The University of Central Florida made the decision to establish a review committee consisting of sixteen members. The university developed guidelines for representation on the committee made up mostly of students from the...

    • Using Your Library’s Annual Report to Market Library Services
      (pp. 271-272)
      Corey Seeman

      The Kresge Business Administration Library at the University of Michiganiis an independent library, receiving its funding from the Ross School of Business. As a departmental library that receives funding outside the main library system, there is a perception that we have to work harder to show and demonstrate our ROI to the Dean’s Office who make the financial allocations for the school. While a departmental library, we are a major operation with 21 staff members (including 8 librarians) and 108 service hours a week as we serve a population of around 3700 FTE faculty, staff, and students.

      Historically, Kresge...

    • What Gives? Evaluating Bound Journals for Transitioning to Electronic and Developing an Electronic Collection Development Policy
      (pp. 273-279)
      J. Michael Lindsay, Adam Kemper and Sandra Oelschlegel

      The combined forces of technological change and institutional growth have created opportunities and threats for many libraries. As more resources become available online, many institutions are faced with making soul-searching decisions regarding library space. Whether this is a result of proactively assessing space needs for the changing needs of patrons, or in dealing with organizational demands for space that has been dedicated to bound journal stacks, many libraries are reaching a point where they must re-evaluate the use of space.1-4At Preston Medical Library, this moment comes with the opportunity to relocate the library to the University of Tennessee’s Heart...

    • Turn that Frown Upside Down: Management Strategies for Improving Library Employee Morale in Uncertain Times
      (pp. 280-283)
      Cindy L. Craig and Curt G. Friehs

      Libraries face a unique set of external and internal managerial challenges. Recent economic and societal shifts, including rapid globalization and technological innovation, have created new expectations for library services (American Library Association, 2000). Libraries are highly diverse in terms of size, patron types, resources, and relation to government entities. Library employees are grouped into subcultures which may have very different rules, routines, and attitudes. Examples include technical services and public services, contract employees and hourly employees, faculty and non-faculty (VanDuinkerken & Mosley, 2011).

      To adapt to change, private corporations, commercial retailers, and non-profit organizations develop “groupthink” programs. However, libraries don’t...

    • What’s in a Name: Are We Fish or Fowl?
      (pp. 284-292)
      Shin Freedman and Marcia Dursi

      As important as faculty status and tenure is for academic librarians, we hope you are as shocked as we are to read of several recent cases where librarians’ faculty status was swiftly and unexpected taken away. The most recent case was in the Alamo Colleges system in Texas which lost librarian faculty status as recent as April, 2011. The pressure of the economic reality of losing massive state funding was reported as the reason thereby saving $300,000 by not providing faculty status for newly hired librarians.

      A similar case in the same year happened at Mount Hood Community College in...

    • Resource Acquisitions: An Experiment in Library Reorganization at Slippery Rock University
      (pp. 293-297)
      Heather Getsay and Catherine Rudowsky

      The Resource Acquisitions Librarian position was created at Slippery Rock University’s Bailey Library in 2008. Several factors contributed to its genesis, including personnel changes, discussions on management of the physical collection, and concerns for equity of the library budget across disciplines. The biggest driver of the three was personnel changes. A resignation and a retirement prompted the librarians to reevaluate all librarian positions and look for ways to resolve ongoing questions about perceived gray areas between positions. The three areas that surfaced in these discussions were print monographs, serials, and databases and electronic collections, each of which was managed by...

    • Working Together To Win: The 21st Century Acquisitions Department
      (pp. 298-301)
      Jill Jascha

      It’s now time for Acquisitions 101, and together we are ready to develop this department. I would meet with the staff, individually, and ask four key questions:

      1. Tell me what you do, and for how long.

      2. What do you like about your job?

      3. What changes would you like to see? Suggestions for improvement?

      4. What can I do to make your job better? (Not only your job, but we could discuss your work environment, start/end times, lunch hour, etc.)

      I would evaluate all of the reports and see if there were any common themes and work to...

    • Institution-Wide Collaboration: How Learning Communities Can Help
      (pp. 302-306)
      Christine Lewis, Michael Stopel, Jackie LaPlaca Ricords and Timothy Cherubini

      The Libraries Thriving Learning Community is an ongoing educational project that began in early 2011. With the purpose of engaging on key current issues, solutions and responses that demonstrate the effectiveness of individual library professionals as well as libraries’ effectiveness within the institutions of which they are a part, the learning community worked together actively for three months.

      Primarily online, community participants engaged in a variety of interactions to explore and experiment with the kinds of individual and institutional actions needed for libraries to thrive. Sharing a vision for collaborative, creative, and positively-focused libraries and library professionals, Credo Reference and...

    • How to Turn Around a Battleship...Before the Budget-Cut Missile is Lodged in the Hull: A Case Study
      (pp. 307-311)
      Lindsey E. Schell and Susan Macicak

      The University of Texas Libraries is comprised of 13 specialized branches plus relationships with four independent archives and libraries on campus, including the Harry Ransom Humanities Research Center and Dolph Briscoe Center for American History. We are currently the 6th largest publically funded ARL in the U.S. with over 9 million volumes and over 69,000 journal subscriptions, a staff of over 300 employees led by 5 associate directors and a Vice Provost.iEffective September 2011, two of the five associate directors took retirement: the Executive Associate Director, who managed a port folio of crucial relationships with the UT Board of...

    • Inventory of a Small Academic Library: Cooperation and Communication Through the Units
      (pp. 312-316)
      Erin E. Boyd, Amy Smith, Kent Snowden and Debbie West

      Troy University was founded in Troy, Alabama as the Troy State Normal School on February 26, 1887 with the mission to train teachers for southeastern Alabama schools. During its 125 year history the university has gone through multiple name changes and its mission has evolved and expanded. Today Troy University serves almost 30,000 students worldwide with three branch campuses in Alabama (Montgomery, Dothan and Phenix City) and 60 teaching sites across the U.S. and around the world.Approximately 34 degree programs are offered. In 2009, Troy University began its first doctoral program, the Doctorate in Nursing Practice.

      The Montgomery Campus of...

    • Bullied by Budgets, Pushed by Patrons, Driven by Demand: Libraries and Tantalizing Technologies
      (pp. 317-323)
      Narda Tafuri and Antje Mays

      In August 2011, a short survey consisting of 23 questions was posted over three email lists: ACQNET-L, ERIL-L, and COLLDV-L. A total of 129 individuals responded to the survey. The purpose of the survey was to uncover trends in purchasing and how the current economic climate had affected libraries’ buying habits. A similar survey conducted in 2009 had yielded 144 responses. The results of that survey were presented at the 2009 Charleston Conference and also appeared in an article in the November 2009 issue ofAgainst the Grain.

      The majority of survey respondents (83.7% -108 total) worked at academic libraries,...

    • Budgets Stretched, Staff Stressed, Usage Stalled...Something’s Gotta Give!
      (pp. 324-327)
      Stacy B. Baggett and Megan Williams

      The economic climate in which libraries operate has seen significant change over the last several years. Due to the struggling economy, libraries have had an increasingly difficult job balancing budgets and providing adequate support for students, faculty and patrons. While most serials and e-resource vendors were able to hold down subscription and renewal costs through 2009, prices of subscriptions for journals and electronic databases began to rise drastically in 2010, requiring serious decisions concerning retention and cancellation of resources. With diminishing resources, the library faculty and staff now experience more challenges while assisting students with resources no longer available. During...

    • Where is the Hospitality in Your Library?
      (pp. 328-329)
      Corey Seeman

      In thinking about hospitality, we are often driven to images of guests who do not appreciate or deserve our effort. Two quotes that were used to start the session speak to that very idea: “Hospitality, n. The virtue which induces us to feed and lodge certain persons who are not in need of food and lodging,” from Ambrose Bierce’sThe Devil’s Dictionary(1911), and “Hospitality is making your guests feel at home, even though you wish they were,”—unknown saying. But when we get past this, we realize that there are many positive and successful models of hospitality that could...

    • Are Libraries Thriving? An Oxford Debate
      (pp. 330-330)
      Jill Emery

      Libraries, librarians, are thriving. Moreover, they are evolving, morphing into a new concept of information conveyance and literacy in the 21st century.

      Many like to argue that libraries are dead and dying because print materials are no longer the conveyance of information in this 2nd coming of the information age. However, I’d like to posit that libraries are no longer the sole brick and mortar pillars of the printed word they once were.

      By way of an example: In 1861, there was the publication of Charles Dickens’Great Expectations. In this book, the word: terrific is used to describe Mr....

    • Keeping Up with the Things that Matter: Current Awareness Tools and Strategies for Academic Libraries
      (pp. 331-333)
      Mike Diaz, Clifford Lynch, Karen Downing and John Dupuis

      While access to digital information has continued to increase at an unprecedented rate, staying current is increasingly difficult because it is so hard to filter out critical insight from all of the noise. Of course, new current awareness options and capabilities are emerging every day, but trial and error comes at great cost because time is a precious and finite resource.

      Keeping up with the things that matter is difficult for the entire information community—all of the people who are here at the Charleston Conference—but in academic libraries I would say that this challenge is particularly acute and...

  8. Budget/Evaluation

    • Developing a Weighted Library Allocation Formula
      (pp. 336-337)
      Jeff Bailey and Linda Creibaum

      Bailey and Creibaum briefly discussed the history, development, and use of such an allocation formula at the main campus of Arkansas State University. This was followed by a brief discussion of how the basic formula may be individualized for use in a variety of library settings and types.

      Attendees were introduced to the skills and resources required to enable each to build a spread sheet-based formula to help optimize the allocation of their library’s financial resources. Discussion in cluded the methods by which the formula can be modified as conditions warrant and campus circumstances change. Attendees were each given a...

    • Shared Advocacy through Data: Looking Beyond the High Cost of Journals
      (pp. 338-347)
      Jane Nichols and Andrea A. Wirth

      In late spring 2011, Oregon State University Faculty Senate Library Committee (FSLC) asked the Collection Development Unit (CD) to present examples of the types of data we track. The FSLC had expressed interest in learning about and using this data to advocate for an increase to the collections budget in the new fiscal year. Two members of the Collection Development Unit presented a range of data FSLC could use to tell the libraries’ story to the Faculty Senate, campus administration, and other stake holders. Presentations were made in May and again in October 2011 due to changes in the Committee’s...

    • The Value of Purchasing E-book Collections from a Large Publisher
      (pp. 348-354)
      Aaron K. Shrimplin and Jennifer W. Bazeley

      Miami University is a public university with an undergraduate student population of 14,936. It is known for its teaching and learning and has a relatively small graduate student population of 2,459. Miami University Libraries, like many academic libraries, are transitioning to a mostly digital library. We are in the final phases of transitioning almost all of our journal holdings to e-journals and are in the early phases of shifting our monograph collections to e-books. To date, we have been experimenting with a variety of providers, platforms, pricing, and selection models. Most of our e-book acquisitions have been done in partnership...

    • Electronic Resource Assessment: Adventures in Engagement
      (pp. 355-359)
      John Tofanelli, Colleen Major and Jeffrey Carroll

      Subscription-based electronic resources have come to represent an ever-increasing proportion of library collections budgets. If we are going to secure the most value from our expenditures on such resources, ongoing assessment should be approached more systematically, with the full engagement of subject selectors.

      The implementation of ongoing assessment at any library will involve at least three factors: an understanding of the larger environments in the context of which assessment is taking place; a methodical approach to involving selectors more fully in assessment activities; and, finally, an evaluation of the tools that are available to support selectors in their assessment work....

    • Contextualizing and Interpreting Cost per Use for Electronic Journals
      (pp. 360-366)
      Matthew Harrington and Connie Stovall

      As resource allocations continue to shrink, academic libraries increasingly rely on statistical data to assist with tough decisions about serials subscriptions, and ultimately, when faced with dwindling funding and the prospect of subscribing to one journal title or package over another, collection managers attempt to determine how valuable a resource will be to the institution’s students and researchers. Commonly, collection managers analyze usage data and calculate cost per use. However, the utility of such calculations are diminished when the relationship between those calculations and the “value” of a journal is unclear. To more accurately assess what usage statistics really mean...

    • An Absence of Allocations
      (pp. 367-369)
      Cathy Goodwin

      In fall, 2010, academic departments at Coastal Carolina University were notified that they would not receive a defined allocation from the library for monographic purchases. Faculty were encouraged to request materials to support their courses, and were advised that requests would be filled on a first come, first purchased basis. At the end of the academic year, faculty were surveyed to determine satisfaction with an “absence of allocations.”

      The imposition of a flat budget on a library with significant fixed costs means that “something’s gotta give.” For most libraries, and certainly for us, the “giving” resulted in a monographic budget...

    • The LibValue Project: Three Reports on Values, Outcomes, and Return on Investment of Academic Libraries
      (pp. 370-374)
      Carol Tenopir, Rachel A. Fleming-May and Tina E. Chrzastowski

      In today’s economic climate, university libraries are under pressure to measure and demonstrate their value to faculty, students, and their institutions. And, with many opportunities for new services and new roles, academic librarians need tested ways to measure the benefits, value, and outcomes of both traditional and new services and collections (Teno pir, 2012).

      Values, Outcomes, and Return on Investment of Academic Libraries(“Lib-Value”), a three year study funded by the Institute of Museum and Library Services (IMLS), is testing multiple methods for measuring multiple values of academic libraries to stake holders. Lib-Value primary partners include the University of Tennessee,...

    • An Academic Library’s Efforts to Justify Materials Budget Expenditures
      (pp. 375-383)
      Steven Carrico

      “How does a library determine and justify its basic annual budget from a funding agency?” This seemingly simple but deceptively complex two-part question was the focus of a 1983 paper written on material budget allocations in research libraries.¹ Evidently justifying material and resource expenditures has been an issue for academic libraries to deal with for quite some time. Many academic libraries are facing increasingly restrictive material budgets and are often required to provide a cost benefit analysis of budget expenditures to their colleges and universities. For state-funded institutions the need to show how resource budgets are allocated and expended can...

    • Put it Simply: Tools and Tips for Communicating Library Collections Data
      (pp. 384-392)
      Hilary Davis

      Libraries commit significant resources to measure a very diverse set of functions including interactions at service points, online chat and in-person consultations, impromptu guidance for patrons, and website visits. Library staff work hard to expose valuable collections via catalogs, subject guides, bibliographic instruction, resource discovery systems (such as Summon), and journal and database lists. We keep track of all of these interactions by harvesting and analyzing website traffic statistics, gate counts, circulation reports, surveys, usage statistics, and feedback forums. With all of the resources that are devoted to this broad and deep data harvesting and analysis, we must be wise...

    • Giving Them What They Want: Providing Information for a Serials Review Project
      (pp. 393-396)
      Kristin Calvert and Rachel Fleming

      Western Carolina University conducted a complete review of continuing resources expenditures due to a severe budget reduction during the fall of 2011.Library budget reductions included a 23% reduction to the continuing resources budget after accounting for both the overall budget reduction and predicted inflation in continuing resources. Data-based decision making and faculty involvement were identified as key to a successful review. A homegrown database was created to bring together and analyze information about current subscriptions. Using the database, the data was organized and presented to various audiences. Large amounts of data were or ganized into useful formats through the creation...

    • Data Lifecycle Management: What Has Got to Give
      (pp. 397-400)
      Will Hires

      Hello and good afternoon. My name is Will Hires and I’m the Engineering and Scholarly Communication Librarian at Louisiana State University in Baton Rouge, Louisiana. This presentation will review the definition of data lifecycle management (DLM) and discuss the component stages of DLM along with some relevant and associated issues. Hopefully, you will be able to gain an understanding and appreciation for data management and why it is important.

      To start with, data is defined as “Unorganized pieces or segments of information extending from observed phenomena or structured activity”. So, data are the basic forms of collected information gathered from...

  9. Scholarly Communication

    • Library Publishing Services: Strategies for Success
      (pp. 403-408)
      Charles Watkinson, Catherine Murray-Rust, Daureen Nesdill and Allyson Mower

      Through research conducted between October 2010 and end of September 2011, the “Library Publishing Services: Strategies for Success” project aimed to advance the professionalism of library-based publishing by identifying successful library publishing strategies and services, highlighting best practices, and recommending priorities for building capacity. Supported by a Collaborative Planning Grant from IMLS, with additional support from Berkeley Electronic Press, Microsoft Research, and SPARC, the project involved researchers from Purdue University, Georgia Institute of Technology, and the J. Willard Marriott Library at the University of Utah, as well as consultants October Ivins and Raym Crow.i

      To accomplish the project goals, the...

    • What Can We Say With Certainty about Scholarly Communication in the 21st Century?
      (pp. 409-412)
      Michael P. Pelikan

      Mobility has been a driver of change for consumers and for the producers of commercial content. What impact might the sweeping adoption of mobile computing have upon scholarly communication in the 21stCentury? This is the topic I was asked to speak about for the 2011 Charleston Conference. What follows is an attempt to formalize my remarks into a format more suitable for lasting publication.

      For starters, let’s presume that the undergraduate level access and “consumption” of scholarly communications will continue its path toward portable platforms.Almost no one is tied to a desktop PC anymore; today even a laptop PC...

    • Mixing Oil and Water: Recipes for Press-Library Collaboration
      (pp. 413-417)
      Patrick Alexander, James McCoy, Leila Salisbury and Richard Brown

      I have been interested in publishing collaborations between research libraries and scholarly presses for some time—though self-interest is a more appropriate characterization. Several years ago Georgetown’s University Librarian, Artemis Kirk, and I decided to post two dozen Georgetown University Press monographs on the library’s digital repository, Digital Georgetown. That seemed to us to be a worthy and worthwhile intersection of aims: initially the library wanted content for its repository in the field of linguistics, which is a significant field of research at the university; the press wanted to give some of our deep backlist titles renewed visibility. Further, the...

    • We’re All In This Together: Supporting the Dissemination of University Research Through Library Services
      (pp. 418-425)
      Michelle Armstrong

      Boise State University began developing its institutional repository (IR), ScholarWorks, in the fall of 2008. Unlike other libraries, we didn’t begin our efforts with research studies and long term roadmaps. Instead we were very fortunate to have high level support from our Provost who understood the need for and value of having a system which could support faculty scholarship. This support enabled us to begin developing a set of services designed to capture and showcase scholarship produced at Boise State.

      Also during this period, our Provost shared with the Vice President of Research, the Dean of the Graduate College, and...

    • Supporting Effective Communication and Workflows in Social Science Research: Findings and Summary of a Group Discussion
      (pp. 426-430)
      Bernie Folan

      This day-long event brought together a small group of academic librarians and doctoral researchers in the British Library Conference Centre in London to discuss the provision of information services for researchers in the social sciences. SAGE, as well as other publishers, hopes to use the findings to develop better support for the needs of researchers and librarians.

      This article presents an overview of the discussion under six themed headings and summarizes the key findings of each. The participants¹ hope this will aid further exploration and discussion, by individual institutions and within cross-industry groups.

      The discussion began by identifying widely used...

    • The Impact of Japan’s March 11th Earthquake and Tsunami on Libraries and the Conduct of Research and Publications in Japan
      (pp. 431-434)
      Mikiko Tanifuji

      This year, a massive 8.9 earthquake struck Japan on March 11. The earthquake produced an enormous tsunami which devastated the Tohoku region in northeastern Japan. This region is still experiencing major aftershocks (Figure 1). Many volunteers are continuing to work in this region to help rebuild the affected towns, and to help return the lives of the survivors to some semblance of normality. Many of the libraries in this region were seriously damaged, and people are still in the process of cleaning and repairing damaged books, and in restoring normal library services. As a result of the work of the...

    • Publishing Partnerships: Why, When, and How Collaboration Sometimes Trumps Competition, the User Perspective
      (pp. 435-437)
      Elizabeth Chisato Uyeki

      RCL as a case study of the impact and consequences of a publishing partnership on academic library users and customers, e.g. impact on the purchasing decision, the product design and fit, the user experience, customer support, etc.

      I work at Mt. San Antonio College Library, a small library with six full-time librarians and eight adjunct librarians, serving a huge student body (some counts say 35,000 FTE). As Collection Development Librarian I coordinate the Liaison program with academic departments, oversee the selection and acquisition of print materials, as well as managing electronic resources. So, in addition to using RCL as a...

    • Making Open Access Work in the Social Sciences
      (pp. 438-439)
      Hob Brooks, Eric Moran, Jeffrey Carroll and Deborah Ludwig

      The open-access movement in academic and scholarly publishing has grown steadily over the last few years, gaining particular prominence in medical publishing through venues such asPLoS ONEand BMJ Open. Government and university open-access mandates, however, have increasingly spread interest in open access to social scientists. In 2011, this interest has only deepened as the launch ofSAGE Openbrought to the social sciences the broadscope, open access mega-journal model already popular in STM publishing. When examined in the context of stagnant or shrinking serials budgets, limited grant and publication funding in the social sciences, and the ongoing wedding...

  10. Techie Issues

    • E-Resource Triage: Why Doesn’t My Full-Text Resource Open and How Can I Fix It?
      (pp. 442-445)
      Leslie Burke

      Good evening! When you are working with electronic resources, your users assume getting access is easy. When you are trying to set up e-resources or when things “break,” users expect emergency room-type service. I’m going to try to help you understand not only some of the reasons you can’t get to your e-resource, but also, hopefully, how you can quickly determine the reason it doesn’t open and how to fix it. We’ll talk about what you need to know, what kinds of things go wrong, how to develop a plan of attack, and help you learn how to get your...

    • Where’s Professor Watt’s Request? Streamlining to a Paperless Acquisitions Workflow
      (pp. 446-449)
      Rita M. Cauce

      Before we developed our electronic system, faculty submitted their library material requests by various and diverse print means, from vendor catalogs with highlights and markings, to vendor supplied print slips. We had an online order form on the library web site which generated an email to the Acquisitions unit, but this too was converted to print in order to make the necessary annotations, documenting the different reviews and procedures of the order process. For example, staff would jot notes on this hard copy with information such as available vendors and prices, the budget fund code to be used, whether we...

    • Mainstreaming Media: Innovating Media Collections at the NCSU Libraries
      (pp. 450-452)
      Darby Orcutt

      I am and I am not a media librarian. At The NCSU Libraries, we do not have a dedicated media librarian, as do probably most of our research library peers. Instead, we have chosen to thoroughly integrate media collections and services into the core of what we do, offering videos as just other formats through which information is found and delivered. Our subject selectors are our media selectors, and we do not budget separately for media by format, any more than we would budget separately for hardcover versus paperback books.

      The Association of College and Research Libraries (ACRL) predicates its...

    • You Ought to be in Pictures: Bringing Streaming Video to Your Library
      (pp. 453-468)
      Cheri Duncan and Erika Peterson

      Since 2003, James Madison University has been building a streaming video collection. Using vendor licensing and fair use guidelines, the University Libraries’ have added thousands of online videos via either purchased files or inhouse digitization. Whether through media collections or title by title, the Libraries strive to provide faculty and students with access to the resources they require at the time and place they need it. The Libraries’ efforts in building and maintaining this collection from selection to licensing and from digitization to access over the last seven-eight years has presented numerous learning opportunities and eye-opening moments. Through their experience,...

    • Platform Choice: Policies and Practice
      (pp. 469-475)
      Tina Feick, Jason Price, Susan Macicak, Dennis Brunning, Anne McKee and Mary Marshall

      Five years ago all of the information supply industry thought e-books would take the library world by storm. It has been a slow process—lots of discussions, reading, experimenting with publisher packages and e-book platforms, and filtering through the issues. Now, it seems that the comfort level has improved and there is serious consideration of incorporating e-books into the selection/acquisitions process. As a bookseller and a subscription agent, HARRASSOWITZ has not only been watching the progress, but has been active in developing e-book services. Package plans have been the norm for some time and well suited in our role of...

    • Champagne Wishes, Caviar Dreams: Incorporating E-readers into Leisure Reading While on a Beer Budget
      (pp. 476-481)
      Anna Craft, Elisabeth Leonard and Katy Ginanni

      At Western Carolina University (WCU), the library’s department heads are asked to propose projects if operations money is required. As much as possible, decisions about those proposals are made at the beginning of the fiscal year. However, there is never enough funding for every proposal brought forward. In the spring of 2010, the library’s budget manager determined that there was money left unencumbered and notified the Associate Dean of Library Services. The Associate Dean wanted to find strategic ways to expend the funds. After reviewing the budget proposals, it was clear that while there were multiple budget proposals that had...

    • Saving Time, Energy, Keystrokes and Sanity: Adventures in Order Automation
      (pp. 482-482)
      Julie Kliever, K.C. Hendges, John Riley and Lynne Branch Browne

      This presentation was a discussion about automating the book ordering and acquisition process at Providence College. The automation involved the College, our book vendor Busca, and our bibliographic utility provider SkyRiver. The purpose of the automation project was to reduce duplication of effort on each end of the transaction.

      1. Why did we want to automate? Greater workload, fewer people to do the work, efficiency needed. We also are always encouraged to try new procedures.

      2. Our current ordering process required the acquisitions assistant to manually import bib records, as well as manually key order records in our Millennium ILS....

    • Give a Little Bit: Using Lean Tools to Create Efficiencies in Acquisitions and Beyond
      (pp. 483-487)
      Lisa Spagnolo

      In our process-driven environments, it is all too easy to get mired in habits and day-to-day routines. Organizational efficiency often requires stable processes.When our processes, are broken, however, it is often difficult to step back to assess what is happening, and to take the time to fix it. Our university is just one of many examples of institutions launching new initiatives to re-engineer how we support the educational mission. What is described below is one program to rework processes in the library, and the accompanying workflow analysis tools that were learned along the way.

      At various organizational levels, the university...

    • Beyond EDI: An Agent’s Role in the Cloud
      (pp. 488-490)
      Christine M. Stamison, Anne Campbell and Michael Winkler

      The compelling impetus for putting this presentation together was to convey to the greater audience that Information Solution Providers (ISPs) are already working in the cloud and have been for a great while. ISPs have been offering their cloud based database to customers for years and, about 10 years ago, began integrating with libraries that use cloud-based business systems like Oracle, Ariba and SAP. With many ILS systems beginning to move to cloud-based systems, I felt it was an opportune time to start a discussion of how ISPs would like to integrate with these new ILS systems.

      One of the...

    • Tired of Reinventing the Wheel? Then Stop! How to Use Online Communities for Solutions to Common Library Issues
      (pp. 491-493)
      Laura Warren and Julie Obst

      Librarianship is not a new career. Even focusing specifically on librarianship in America, the career itself went through its formative period in as early as the seventeenth century (Rubin, 2010, pg. 46).Furthermore, library science is not a small, limited career field. The American Library Association estimates that there are 122, 101 libraries (public, academic, school, special, armed forces, and government) in the United States today (2010). The American Library Association offers that there are a total of around 342, 343 paid staff (librarians, other pro fessionals, paraprofessionals, clerical and technical personnel) in libraries (2011).

      With these two points in mind,...

    • Moving Your Library to the Cloud
      (pp. 494-496)
      Carrie Rampp, Jennifer Clarke and Bill Burkholder

      In the fall of 2010, Bucknell University began evaluating OCLC’s Web-scale Management Services solution (WMS). The solution had only recently been announced but we were intrigued by the unique possibilities a cloud-based solution offered to libraries. In early 2011 Bucknell University signed on as an early adopter and began plans to migrate, and went live on the new system in June 2011.

      Moving from a more traditional, locally administered library system to a cloud-based system is a unique experience but one which we believe will bring new opportunities to our library and our users. While early adoption of any solution...

    • Managing Expectations and Obligations: The Librarian’s Role in Streaming Media for Online Education
      (pp. 497-505)
      Kathleen Carlisle Fountain

      Educational films have been a standard feature of classroom instruction for decades, but the growth of online education is challenging how librarians can support the media needs of their faculty. Legacy physical collections exist on library shelves, but license and copyright restrictions may limit their use in online courses. At Washington State University’s Vancouver campus, the reality of the complicated media purchasing and use environment emerged in 2010 with the growth of the university’s online course offerings. This paper explores how the librarians at Washington State University Vancouver are working to clarify legal use of DVDs in streaming and modifying...

  11. End Users/Usage Statistics

    • Patron-Driven Acquisition Practices of U.S. Research Libraries: East vs. West
      (pp. 508-514)
      Jennifer Duncan and Jeff Carroll

      In July 2011, the authors created a survey, using Google Forms, designed to capture data on the extent to which libraries in the Greater Western Library Alliance (GWLA) and the Northeast Research Libraries (NERL) have embraced Patron Driven Acquisitions (PDA.) The survey questioned these libraries about PDA plans for electronic as well as print formats.

      Institutions in the two consortia received the survey in early October and were given a deadline of October 19th, 2011 to respond. There were 24 GWLA respondents, 13 NERL member respondents and 8 NERL affiliate respondents (five NERL affiliates that responded were medical libraries. The...

    • Getting to the Heart of the Matter: What Faculty Tell Us about How Our Collections Support Student Learning
      (pp. 515-519)
      Marcia Thomas

      Illinois Wesleyan University is a highly selective, private, residential, undergraduate liberal arts school of 2,100 students, offering a diverse curriculum in liberal arts, fine arts, and professional programs.Professional programs include Nursing, Theater, Music, and Art. One-fourth of liberal arts students are business majors. IWU has approxi mately 191 faculty tenure-line positions. The sole campus library, The Ames Library, opened in 2002 and currently houses over 350,000 items in its physical collection. There are nine librarians, all with faculty status. Librarians have responsibility for functional areas of the library and serve as liaisons to multiple departments, programs and profession al schools....

    • The Role of Reference in Discovery Systems: Effecting a More Literate Search
      (pp. 520-522)
      Will Wheeler

      We at Georgetown are beginning a “Research Across the Curriculum” initiative. This initiative comes on the heels of a “decoding the disciplines” initiative that superseded a “thresholds of writing” initiative and, a bit further back, a “writing across the curriculum” initiative. I think you get my point. But beyond the humor in this, what these serial initiatives show is the fundamental desire faculty and administrators have that students learn to think, and think critically, about what they are doing.

      John Buschman, who you may know from his work on libraries and the public sphere, has an excellent recent article that...

    • Discovery Systems are No Different: We Must Still Teach Searchers How to Become Researchers
      (pp. 523-525)

      A familiar aphorism among librarians states that only librarians want tosearch, whereas library users want tofind. But what if what student users find diverges from what their professors tell them to find? This paper is a report from the classroom about how undergraduate students performed assignments specifically requiring use of our university’s implementation of the Summon discovery system. This tool was implemented just before the semester began, so this is a provisional report of the results of our investigations underway this semester, drawn from two courses in a large research university. We will conduct additional assessments, using different...

    • End User Tools for Evaluating Scholarly Content
      (pp. 526-532)
      Carol Anne Meyer

      Marc Hauser was a well-known primate researcher at Harvard University. He was on the faculty in the Psychology Department, ran the Cognitive Evolution Laboratory, and was a popular teacher and a leader in his field. Not unusually, the lab had its own web site, and publications of affiliate faculty and researchers were listed and copies were hosted on this site. One of the papers on the sitei, a 2002 article co-authored by Hauser, became the focus of a year-long Harvard University ethics investigation. The results of the investigation were unfortunate for Hauser. The paper, originally published in the Elsevier journal...

    • Understanding the 21st Century Research Landscape: Emerging Trends and Needs Within and Across Disciplines
      (pp. 533-537)

      The needs of researchers in key disciplines are changing rapidly, and this has important implications for the library’s role in enhancing research productivity and impact. It is critical that librarians create a roadmap for supporting 21st century research needs that draws on published research and librarians’ collective experience. It is important to understand the extent to which there are common threads to 21stcentury research needs that cut across all subject areas. It is also critical to observe the extent to which emerging trends in research needs are common to the sciences, social sciences, or humanities and the degree to...

    • Understanding the 21st Century Research Landscape: Emerging Trends and Needs Within and Across Disciplines—Perspectives from a Business Library
      (pp. 538-540)

      Looking at the position of the library in the role of student and faculty research in business, I see some very strong and positive aspects that could serve us well in the future. I am writing from my experience as the director of the Kresge Business Administration Library at the University of Michigan. In particular, I will focus on three areas when exploring the 21stcentury research landscape: general observations, specific research trends for business and I will pose a question on “where do we need to be?” The general perception is that reference transactions in all means are...

    • Moving Toward the User-Centered Library: Learning Behaviors and Their Impact on Library Planning
      (pp. 541-543)

      Much has been written in library scholarly literature to support the notion of improved student engagement by creating collaborative learning environments in academic libraries. Libraries emerged as a notable “third place” with the groundbreaking work of Ray Oldenburg when he coined the term in 1989i. The literature has continued to support the notion of the academic library as a significant place for student engagement and learning outside the classroom in the years that have followed, particularly in the recent anthropological study conducted by Nancy Fried Foster and Susan Gibbons.ii

      As Hege Library began to embark on space planning activities to...

    • Technical Services Talk: Fostering Faculty Collaboration through Reorganization and Communication
      (pp. 544-546)

      Kyle McCarrell and LouAnn Blocker are librarians in their first professional positions in the Technical Services Department at Reese Library, Augusta State University in Augusta, Ga. Both had limited technical services experience before coming to Augusta State. Offering over 50 programs of study, Augusta State is part of the University System of Georgia and has an FTE of about 6,000 students.

      Reese Library is staffed by ten librarians, 20 support staff, and 11 student assistants. All librarians assist with instruction and reference, while select teaching faculty contribute to collection development efforts as their department’s collection development representatives. There are no...

    • Win Friends and Influence Faculty: Methods for Citation Analysis
      (pp. 547-555)

      Citations are the formal, explicit linkages between scholarly works that have particular points in common and measuring these citations is one way to analyze references cited in scholarly publications. There are many methods and metrics for evaluating scholarly research. Moreover different data sources and different citations metrics can lead to very different conclusions. This paper deals with a method of counting citations called “ citation analysis”. Citation analysis is an increasingly common way to evaluate research impact since, theoretically, the more a work is accessed, read and used, the more the research has contributed to the field. The total number...

    • Relevancy Redacted: Web-Scale Discovery and the “Filter Bubble”
      (pp. 556-562)

      Not that long ago, when different people searched Google, if they used the same search terms, they got the exact same search results. Not anymore. When you search Google (“Technology overview”, n.d.), over 200 signals determine relevancy, including location, and—if you’re logged into your Google account, or you allow your browser to accept cookies from Google—previous search history. Two people can get two totally different results sets based on the same key words, and increasingly, these results are determined—at least in part—on what you’ve searched for and clicked on before. The rewards for this kind of...

    • Experiences from the Field: Choosing a Discovery Tool for YOUR Unique Library
      (pp. 563-569)

      Increasingly, our users have expressed a desire for a “Google-like” experience for library resources, because—let’s face it—doing research in library collections takes more work. Database vendors and publishers have varying platforms with different interface features, and you may have to search five, ten, or even twenty separate places to find what you are ultimately looking for. Students seem to recognize the differences between free resources found using a search engine and subscription resources accessed through the library, but they may not immediately see a clear advantage to searching a subscription database if it is not intuitive¹. In addition,...

    • Discovery by the Numbers: An Examination of the Impact of a Discovery Tool through Usage Statistics
      (pp. 570-582)

      Changes reflected in library use statistics can be attributed to many factors; the adage “correlation does not imply causation” definitely applies. Nevertheless, everyone wants to know how implementing a discovery tool affects the usage of library collections, both in print and online. Administrators may hope to reduce spending on resources made superfluous by the discovery tool’s. Academic subject librarians may worry that students, seduced by the discovery tool’s Google-like appearance, will not use subject specific databases. Web librarians wonder if the tool confuses online pathways to other library systems and services.

      James Madison University is a comprehensive public university located...

    • The Patrons Demand, But What Do They Really Want?
      (pp. 583-583)

      Responding to changes in users’ information seeking behavior and technology preference, the acceptance and adoption of e-books in libraries has gained considerable momentum. As platforms become more user-friendly, tablet readers proliferate, and, most notably, aggregators ramp up their marketing efforts through the aggressive promotion of patron driven acquisitions, libraries are racing to embrace electrons and jettison print. But does this always make sense? How well are users’ needs being met by the e-book content made available by e-book aggregators? As we at The College of New Jersey began to contemplate the transition to e-book collecting, a study was undertaken to...

    • Untapped Resources: Graduate Assistants and Collection Development
      (pp. 584-589)

      Collection-related duties have been part of the job description of public services library professionals since the 1970s (Wang et al., 2010). Sometimes referred to as the “liaison model,” this approach combines the typical responsibilities of public services, such as reference, instruction, and research consultations with outreach, relationship-building, and collection services for faculty and students. According to Wang et al. (2010), it is necessary for collection development to be an integral part of public services, in order to expand, diversify, but also more importantly, to increase the depth and focus of library holdings. Communication with faculty doing research in collection areas...

    • Partnering for Patron-Driven Acquisitions: What You Need to Know
      (pp. 590-594)

      Patron-Driven Acquisitions (PDA) is not new for libraries, but only recently has the University of Tennessee Libraries implemented a PDA program. Following is an overview of UT Libraries’ program, from the planning and implementation process to a summary of data from the first few months of the project.

      In Spring of 2011 the timing seemed right for UT Libraries to embrace PDA. The Libraries’ strategic plan included both the goals of making collection development more user-focused and acquiring more e-resources. More e-books were being published and available on a variety of platforms. YBP and ebrary were collaborating on an integrated Demand-Driven Acquisition ( YBP has...

    • Demand-Driven Success: Designing Your PDA Experiment
      (pp. 595-598)

      Located in Los Angeles, Loyola Marymount University is a private institution that combines the Jesuit and the Marymount educational traditions. The student enrollment consists of about 5800 undergraduates and nearly 2000 graduate students, with undergraduate education particularly strong in the liberal arts and pre-professional programs and the largest graduate programs are in Education and Business Administration.

      The library at LMU was historically poorly funded, resulting in a relatively small print collection. Starting in the late 1980s the budget began to grow and there was continued strong growth until the last couple of years; our current monograph collections is approximately 650,000...

    • Giving Them What They Need (and Want): Computer Science and Engineering Customers
      (pp. 599-603)

      Attracting students and faculty to library collections and facilities continues to challenge academic librarians. Many are confronted by students who seek information from searches of Internet resources rather than using materials provided by subscriptions to scholarly materials or searching an appropriate subject database. Use of reference services and circulating collections are in decline at most academic libraries.

      The University of Texas at Dallas is making a concerted effort to investigate how collections are used in students and faculty in computer science and engineering programs. The overarching assumption guiding our services was that most computer science and engineering students were reluctant...

    • Patron-Driven E-book Solutions: Moving Beyond the Banana Books Incident
      (pp. 604-609)

      Patron-driven is a popular model for e-book acquisition, but its success varies by institution and implementation. Different vendors, profile criteria, and purchasing models create infinite options for setting up patron-driven pilot projects and libraries need to develop strategies for effectively managing the risks and benefits of working with a patron-driven model. The University of Colorado Boulder Libraries have participated in three patron-driven acquisition pilots that have helped us developed institution specific solutions for patron selection and use of e-books. The three pilots are:

      1) a netLibrary consortium PDA managed by the Colorado Alliance of Research Libraries (Alliance) that CU participated...

    • By Popular Demand: Building a Consortial Demand-Driven Program
      (pp. 610-619)

      The Orbis Cascade Alliance is a consortium of 36 academic libraries in Oregon and Washington. The governance structure consists of a council of library directors that includes a representative from each institution. This body oversees all the Alliance’s activities, including policies, programs and the budget.The Alliance also has a Board of Directors. There are committees, task forces, teams, interest groups and Alliance staff who manage and carry out programs and initiatives set by the Alliance Council. The Demand Driven Acquisitions Pilot Implementation Team (DDAPIT) is a temporary team that is part of the Collection Development and Management Committee (CDMC). A...

  12. Index
    (pp. 620-625)
  13. Back Matter
    (pp. 626-626)