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MLA
Nguyen, Lemai, and Graeme Shanks. “Using Protocol Analysis to Explore the Creative Requirements Engineering Process.” Information Systems Foundations: Theory, Representation and Reality, edited by Dennis N. Hart and Shirley D. Gregor, ANU Press, Canberra, 2007, pp. 133–152, www.jstor.org/stable/j.ctt24hdw8.11. Accessed 29 July 2021.
APA
Nguyen, L., & Shanks, G. (2007). Using Protocol Analysis to Explore the Creative Requirements Engineering Process. In Hart D. & Gregor S. (Eds.), Information Systems Foundations: Theory, Representation and Reality (pp. 133-152). Canberra: ANU Press. Retrieved July 29, 2021, from http://www.jstor.org/stable/j.ctt24hdw8.11
CHICAGO
Nguyen, Lemai, and Graeme Shanks. "Using Protocol Analysis to Explore the Creative Requirements Engineering Process." In Information Systems Foundations: Theory, Representation and Reality, edited by Hart Dennis N. and Gregor Shirley D., 133-52. Canberra: ANU Press, 2007. Accessed July 29, 2021. http://www.jstor.org/stable/j.ctt24hdw8.11.

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