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MLA
“Front Matter.” Changing How You Manage and Communicate Change: Focusing on the Human Side of Change, by NAOMI KARTEN, IT Governance Publishing, Ely, Cambridgeshire, 2009, pp. 2–4, www.jstor.org/stable/j.ctt5hh664.1. Accessed 3 Aug. 2021.
APA
KARTEN, N. (2009). Front Matter. In Changing how you manage and communicate change: Focusing on the human side of change (pp. 2-4). Ely, Cambridgeshire: IT Governance Publishing. Retrieved August 3, 2021, from http://www.jstor.org/stable/j.ctt5hh664.1
CHICAGO
KARTEN, NAOMI. "Front Matter." In Changing How You Manage and Communicate Change: Focusing on the Human Side of Change, 2-4. Ely, Cambridgeshire: IT Governance Publishing, 2009. Accessed August 3, 2021. http://www.jstor.org/stable/j.ctt5hh664.1.

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