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MLA
“OFFERING CARING COMMUNICATION.” Changing How You Manage and Communicate Change: Focusing on the Human Side of Change, by NAOMI KARTEN, IT Governance Publishing, Ely, Cambridgeshire, 2009, pp. 144–158, www.jstor.org/stable/j.ctt5hh664.17. Accessed 28 July 2021.
APA
KARTEN, N. (2009). OFFERING CARING COMMUNICATION. In Changing how you manage and communicate change: Focusing on the human side of change (pp. 144-158). Ely, Cambridgeshire: IT Governance Publishing. Retrieved July 28, 2021, from http://www.jstor.org/stable/j.ctt5hh664.17
CHICAGO
KARTEN, NAOMI. "OFFERING CARING COMMUNICATION." In Changing How You Manage and Communicate Change: Focusing on the Human Side of Change, 144-58. Ely, Cambridgeshire: IT Governance Publishing, 2009. Accessed July 28, 2021. http://www.jstor.org/stable/j.ctt5hh664.17.

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