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MLA
“COULD THIS BE YOU?” Changing How You Manage and Communicate Change: Focusing on the Human Side of Change, by NAOMI KARTEN, IT Governance Publishing, Ely, Cambridgeshire, 2009, pp. 17–30, www.jstor.org/stable/j.ctt5hh664.8. Accessed 2 Aug. 2021.
APA
KARTEN, N. (2009). COULD THIS BE YOU? In Changing how you manage and communicate change: Focusing on the human side of change (pp. 17-30). Ely, Cambridgeshire: IT Governance Publishing. Retrieved August 2, 2021, from http://www.jstor.org/stable/j.ctt5hh664.8
CHICAGO
KARTEN, NAOMI. "COULD THIS BE YOU?" In Changing How You Manage and Communicate Change: Focusing on the Human Side of Change, 17-30. Ely, Cambridgeshire: IT Governance Publishing, 2009. Accessed August 2, 2021. http://www.jstor.org/stable/j.ctt5hh664.8.

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