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MLA
“Globalizing Info-Service Work: Outsourcing to India.” Smiling Down the Line: Info-Service Work in the Global Economy, by MOHAN THITE and BOB RUSSELL, University of Toronto Press, Toronto; Buffalo; London, 2009, pp. 196–234, www.jstor.org/stable/10.3138/9781442697850.12. Accessed 30 July 2021.
APA
THITE, M., & RUSSELL, B. (2009). Globalizing Info-Service Work: Outsourcing to India. In Smiling Down the Line: Info-Service Work in the Global Economy (pp. 196-234). Toronto; Buffalo; London: University of Toronto Press. Retrieved July 30, 2021, from http://www.jstor.org/stable/10.3138/9781442697850.12
CHICAGO
THITE, MOHAN, and BOB RUSSELL. "Globalizing Info-Service Work: Outsourcing to India." In Smiling Down the Line: Info-Service Work in the Global Economy, 196-234. Toronto; Buffalo; London: University of Toronto Press, 2009. Accessed July 30, 2021. http://www.jstor.org/stable/10.3138/9781442697850.12.

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