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MLA
“Concluding Reflections.” Smiling Down the Line: Info-Service Work in the Global Economy, by BOB RUSSELL, University of Toronto Press, Toronto; Buffalo; London, 2009, pp. 271–278, www.jstor.org/stable/10.3138/9781442697850.14. Accessed 27 July 2021.
APA
RUSSELL, B. (2009). Concluding Reflections. In Smiling Down the Line: Info-Service Work in the Global Economy (pp. 271-278). Toronto; Buffalo; London: University of Toronto Press. Retrieved July 27, 2021, from http://www.jstor.org/stable/10.3138/9781442697850.14
CHICAGO
RUSSELL, BOB. "Concluding Reflections." In Smiling Down the Line: Info-Service Work in the Global Economy, 271-78. Toronto; Buffalo; London: University of Toronto Press, 2009. Accessed July 27, 2021. http://www.jstor.org/stable/10.3138/9781442697850.14.

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