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MLA
“New Workplaces: The Call Centre.” Smiling Down the Line: Info-Service Work in the Global Economy, by BOB RUSSELL, University of Toronto Press, Toronto; Buffalo; London, 2009, pp. 3–34, www.jstor.org/stable/10.3138/9781442697850.6. Accessed 1 Aug. 2021.
APA
RUSSELL, B. (2009). New Workplaces: The Call Centre. In Smiling Down the Line: Info-Service Work in the Global Economy (pp. 3-34). Toronto; Buffalo; London: University of Toronto Press. Retrieved August 1, 2021, from http://www.jstor.org/stable/10.3138/9781442697850.6
CHICAGO
RUSSELL, BOB. "New Workplaces: The Call Centre." In Smiling Down the Line: Info-Service Work in the Global Economy, 3-34. Toronto; Buffalo; London: University of Toronto Press, 2009. Accessed August 1, 2021. http://www.jstor.org/stable/10.3138/9781442697850.6.

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