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MLA
“The Call-Centre Labour Process (1): The Division of Labour, Work Effort, and Job Skill.” Smiling Down the Line: Info-Service Work in the Global Economy, by BOB RUSSELL, University of Toronto Press, Toronto; Buffalo; London, 2009, pp. 88–130, www.jstor.org/stable/10.3138/9781442697850.9. Accessed 24 July 2021.
APA
RUSSELL, B. (2009). The Call-Centre Labour Process (1): The Division of Labour, Work Effort, and Job Skill. In Smiling Down the Line: Info-Service Work in the Global Economy (pp. 88-130). Toronto; Buffalo; London: University of Toronto Press. Retrieved July 24, 2021, from http://www.jstor.org/stable/10.3138/9781442697850.9
CHICAGO
RUSSELL, BOB. "The Call-Centre Labour Process (1): The Division of Labour, Work Effort, and Job Skill." In Smiling Down the Line: Info-Service Work in the Global Economy, 88-130. Toronto; Buffalo; London: University of Toronto Press, 2009. Accessed July 24, 2021. http://www.jstor.org/stable/10.3138/9781442697850.9.

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